Outside Mortgage Consultant
Outside Mortgage Consultant
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Job Description
SUMMARY:
Under the direction of the Mortgage Sales Manager the Outside Mortgage Consultant is responsible for meeting production targets via the origination of first mortgage realestate loans through full time outside sales initiatives. This will be accomplished by partnering with local realtors and real estate offices and other relationshipbased businesses such as financial planners insurance agents and attorneys to drive home buyer referrals to APGFCU mortgage lending.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Business Development: Call on realtors and relationshipbased businesses at their sites of business to promote APGFCU mortgage lending programs and to solicit home loan referrals. Attend local chamber events and BNI groups as necessary to promote awareness and drive business opportunities. Presents the credit unions mortgage products and services while maintaining high levels of professionalism and member service.
Consultation: Guide members through qualification steps and assist with finding the best loan product and program to fit their needs. Consider Conventional Jumbo VA FHA USDA and Home Equity financing options simultaneous 1st and 2nd loan scenarios premium pricing lenderpaid and borrowerpaid singlepremium mortgage insurance options and downpayment and closing cost assistance programs all as the situation warrants.
Applications: Input complete accurate quality applications via phone and facetoface interviews adhering to all applicable regulations.
Pipeline Management / Application FollowUp: Monitor pipeline report on a daily basis to track delays and follow up with members who have not submitted their loan paperwork. Advise members on the required paperwork to be submitted for underwriting and compliance and sets appropriate expectations for return of the paperwork. Regularly follow up on preapproval applications in an effort to provide timely updates and information to members during their search for homes and increasing the likelihood the member will choose the credit union for financing once a purchase contract is signed.
Member/Buyer Contact: Act as primary contact for members throughout the loan process. At the time of application convey detailed expectations regarding the estimated turnaround time ratelock on first mortgages documentation required key milestones and status steps. While the loan is inprocess the Outside Mortgage Consultant will be called upon to discuss rate and fee changes in response to updated information provide additional member support as needed and communicate loan denial when applicable.
Realtor/Partner Communication. With prior approval of the member/buyer provide regular and timely loan status updates to referring partner.
Service: Consistently demonstrate exceptional member service as evidenced by member satisfaction surveys and referring partner testimonials.
CrossSell: Recognize and pursue crosssell opportunities including auto credit card and share accounts.
Performance Standards: Accuracy in application documentation and adherence to established policies practices and procedures for mortgage lending. Must maintain excellent member service. Must maintain a high degree of professionalism and ethical behavior. Required to place member needs and benefit ahead of personal gain.
Schedule: The ability to work a flexible schedule to accommodate the schedules of our partners and member / buyers including evenings weekends and holidays.
Workshops/Expos: Represent the credit union at First Time Homebuyerrelated Workshops Realtor Expos and local housing agency events. Cultivate relationships with local housing agencies for the purpose of promoting credit union First Time Home buying programs.
Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act Information Security as examples if applicable).
QUALIFICATIONS
Education: Associates Degree required Bachelor Degree preferred. Experience may be substituted in lieu of degree.
Experience: Three years or more of outside mortgage sales experience.
Registration: In accordance with the SAFE Act requirements all applicants for employment in the Mortgage Consultant role will be required to register or renew with the National Mortgage Licensing System (NMLS) and maintain a status in good standing.
Knowledge Skills and Attributes
- Proficient knowledge of Conventional VA FHA USDA and Jumbo loan financing
- Experience reading and interpreting trimerge credit reports and DU or LP findings
- Proficient knowledge of secondary mortgage market underwriting pricing operations and requirements
- Initiative to call on prospective business sources with confident and professional demeanor
- Must be selfdirected with a demonstrated ability to work independently to seek out and seize opportunities
- Excellent communication skills including interviewing prospective borrowers and the ability to effectively communicate to all levels both orally and in writing.
- Demonstrated ability to effectively use a professional consultative sales approach including superior listening analytical and problem solving skills
- Requires strong negotiating and decision making skills with the ability to resolve disputes and be able to work under fastpaced and dynamic environment.
- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to convert decimal to fraction and back.
- Technologically proficient with systems standard office software and other tools
- Highly selfmotivated with ability to work well in a team environment
- Detail oriented and organized.
- Fast and eager learner with a willingness to grow
Physical Demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to walk drive sit and talk or hear. The employee is occasionally required to stand; use hands to finger handle or feel objects tools controls; reach with hands and arms; climb or balance; stoop kneel crouch or crawl; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.
Compensation information: Offers are based on experience and education.
$25.20 $31.50 hourly
Other compensation includes:
Commission
APGFCU provides comprehensive benefits such as: medical and dental (shared expense) vision 401(k) life and disability insurance flexible spending account employee assistance program referral program educational assistance holidays annual leave and sick leave.
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability to Protected Veteran status. Please use the attached link to view the EEO law poster is committed to working with and providing reasonable accommodations to persons of all abilities including persons with disabilities. If you need a reasonable accommodation for any part of the employment process please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a casebycase basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this email address.
Required Experience:
Contract
Employment Type
Full-Time
