Housekeeping Order-Taker
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Job Description
- To ensure smooth and effective communication within and outside the department.
- To manage the daily lost and found.
- To prepare and distribute the daily allocation to the supervisors and attendants.
- To ensure smooth coordination with the team and other departments.
- To follow the grooming standards and check the grooming of the team.
- To ensure smooth communication with the team and other department team members.
- Follow the standard of telephonic conversation.
- To ensure all the files are up to date within the department.
- To ensure all the master keys are handled safely and conduct inventories.
- To ensure all the information received with all types of requests/queries are relayed to concerned team members and do follow ups for completion of the same.
- Check and update the room status to the attendants and supervisors. Share the information such as queue rooms late check out rooms etc.
- To ensure to update the housekeeping notice boards on daily basis with the required information.
- Prepare AM and PM discrepancy update extra bed report.
- Log all the lost and found items properly and store safely.
- To have a complete understanding of and to adhere to Swissotel Hotels & Resorts policy relating to Fire Hygiene Health and Safety.
- Update all types of logs in the system as well as on the order taker logbook/sheet.
- To report damages to the Director of Housekeeping and Engineering Coordinator.
- Check all the emails and respond on required ones.
- Ensure self and the team use the Residents and Guests name when greeting.
- Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.
Qualifications :
- Passionate about people and service orientated
- Demonstrates organizational skills and high attention to detail
- A high level of interpersonal skills with the ability to communicate with all levels of employees
- Proven team working skills and ability to work effectively and contribute to a team
- Multicultural awareness and ability to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Ability to work independently with shift flexibility and has a good initiative in a dynamic environment
- Selfmotivated and energetic
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
