Operator
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Job Description
We are seeking a dedicated and customerfocused Operator to join our team at Swissotel Corniche Park Towers Doha Qatar. As an Operator you will be the first point of contact for our guests ensuring their needs are met with professionalism and warmth. This role is crucial in maintaining our reputation for exceptional service and creating memorable experiences for our visitors.
- Answer incoming calls and greet guests with a friendly and professional demeanor
- Provide information about hotel amenities local attractions and services
- Handle guest inquiries requests and complaints efficiently and effectively
- Coordinate with various departments to ensure seamless service delivery
- Manage reservations bookings and guest information using our hotel management software
- Assist with checkin and checkout procedures as needed
- Maintain accurate records of all communications and transactions
- Support other front desk operations during peak times
- Ensure compliance with hotel policies and procedures at all times
- Participate in ongoing training to enhance guest service skills and knowledge
Qualifications :
- Proven experience in a hospitality environment preferably in a similar operator or front desk role
- Exceptional communication and interpersonal skills with the ability to interact professionally with guests from diverse backgrounds
- Proficiency in hotel operations and management software
- Strong problemsolving skills and ability to handle challenging situations with tact and diplomacy
- Excellent multitasking abilities and attention to detail
- Basic computer literacy and familiarity with office software
- Flexibility to work various shifts including nights weekends and holidays
- Bachelors degree in Hospitality Management or equivalent experience preferred
- Fluency in English required; knowledge of Arabic or other languages is a plus
- Ability to stand for extended periods and assist with light lifting when necessary
- Positive attitude and willingness to go above and beyond to ensure guest satisfaction
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
