What you get to do in this role:
Leadership & Team Development
- Guide the quarterly and annual planning processes setting clear objectives deliverables and key results for global teams.
- Mentor and support team members through career development opportunities continuous feedback and tailored coaching.
- Foster a collaborative inclusive and highperformance culture that promotes innovation and accountability.
- Spearhead hiring efforts to attract and retain top engineering talent across Kubernetes public cloud and system engineering domains.
- Conduct performance reviews and develop tailored growth plans for team members.
Technical Strategy & Execution
- Provide technical direction to optimize the performance reliability and scalability of Kubernetes clusters and public cloud environments.
- Lead architectural reviews and define best practices for container orchestration cloudnative operations and system engineering.
- Develop strategies for integrating public cloud infrastructure (AWS Azure GCP) with existing systems and drive digital transformation initiatives.
- Assess and mitigate risks to ensure continuous high availability and operational excellence across all platforms.
- Collaborate with security teams to implement compliance governance and best practices for Kubernetes clusters and public cloud deployments.
CrossTeam Collaboration & Stakeholder Engagement
- Partner with crossfunctional engineering teams to align infrastructure priorities with business and product objectives.
- Represent the IDC Systems Engineering and Public Cloud teams both internally and externally advocating for strategic infrastructure investments.
- Engage with vendors opensource communities and industry experts to stay at the forefront of Kubernetes cloud and system engineering innovations.
- Work closely with leadership to define and execute a unified strategy across public cloud system engineering and kubernetes environments.
Qualifications :
To be successful in this role you have:
- 10 years of experience in infrastructure system engineering or related fields with at least 5 years in a leadership role.
- Deep expertise in Kubernetes Cloudnative Technologies and Core Infrastructure components(Network DNS DHCP LDAP CDN).
- Proven experience managing and scaling distributed systems including mastery of public cloud platforms (AWS Azure GCP).
- Demonstrated ability to lead highperforming global engineering teams and drive technical roadmaps to achieve strategic objectives.
- Strong analytical and problemsolving skills with a proven focus on risk assessment and mitigation.
- Excellent communication and collaboration skills with a track record of working effectively across teams and at senior leadership levels.
Preferred Qualifications
- Working knowledge of Infrastructure as Code.
- Indepth knowledge of Site Reliability Engineering (SRE) principles monitoring and observability tools.
- Familiarity with security frameworks and best practices around System Engineering domain.
- Contributions to opensource projects or active participation in the Kubernetes and Public Cloud Communities.
- Experience integrating AI or automation tools to optimize work processes and decisionmaking.
JV20
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime