Service Owner â S/4 RUN Service
Service Owner â S/4 RUN Service
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Job Description
The Service Owner S/4 RUN Service is responsible for the endtoend management delivery and continuous improvement of the SAP S/4 RUN service. This role ensures that the service meets business needs aligns with organizational objectives and provides a seamless experience to users and stakeholders. The Service Owner acts as the key point of accountability for service quality cost and performance management of the S/4 RUN service.
Additionally this role will represent Process Excellence for B2P & B2C in the Regional Service Center and act as the primary point of contact in the region for inquiries concerns and escalations. The incumbent will have disciplinary responsibility for the regional PEB2X experts involved in process design rollout & other improvement initiatives. The incumbent will implement global best practices and foster a culture of team spirit & collaboration within the assigned region.
Key Responsibilities:
Service Management:
Own the SAP S/4 RUN service strategy for B2P & B2C ensuring alignment with business goals.
Define and manage servicelevel agreements (SLAs) and key performance indicators (KPIs) for S/4 RUN services.
Ensure compliance with relevant policies regulations and best practices.
Act as a key stakeholder in incident problem and change management processes related to SAP S/4 systems.
Collaborate with other Service Owners across the PE organization to streamline processes reduce waste and enhance efficiency of S/4 RUN service.
Service Delivery & Performance:
Ensure reliable and highquality delivery of SAP S/4 RUN services with trained personnel.
Monitor and analyze service performance to drive continuous improvements.
Drive automation digitalization and innovation within the S/4 RUN service domain.
Implement best practices and methodologies to enhance service efficiency.
Work closely with Central departments BD S/4 Design & Build to resolve service bottlenecks.
Stakeholder Engagement & Communication:
Serve as the primary point of contact for SAP S/4 RUN servicerelated queries and escalations.
Communicate service updates performance metrics and improvement plans to stakeholders.
Financial & Resource Management:
Manage SAP S/4 RUN service budgets costs and resources effectively.
Collaborate with CTG to develop a charging model for S/4 RUN services.
Relationship & Team Management:
Build and maintain strong longterm relationships with regional Operation Service Owner (OSO) understand their needs and expectations.
Act as the primary point of contact in the region for inquiries concerns and escalations.
Foster team spirit collaboration and knowledge sharing in the regional team to ensure global best practices are implemented consistently.
Qualifications :
Educational qualification:
Bachelors / Masters degree in IT Business Management Finance or a related field.
Required Skills:
Proven experience in service delivery management within an ITIL framework.
Prior experience working with tools like ServiceNow Jira or SAP Solution Manager
Strong analytical and problemsolving ability with excellent communication skills.
Proficiency in process improvement methodologies (e.g. VSDiA LEAN Six Sigma).
Knowledge of industryspecific regulations and standards.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
