Learning & Development Manager, Raffles & Fairmont
Learning & Development Manager, Raffles & Fairmont
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Job Description
Key Responsibilities
Digital Learning & Program Development
- Design and develop digital learning programs leveraging innovative technologies to enhance engagement.
- Collaborate with subject matter experts and instructional designers to create cuttingedge digital learning experiences.
- Manage and maintain digital content within the Learning Management System (LMS).
- Oversee and support the global eCornell and LinkedIn Learning programs.
Learning & Development Strategy & Facilitation
- Codesign and facilitate corporate training programs that align with global business objectives.
- Assist in facilitating the Global Leadership Program for Professional and Emerging leaders.
- Assist in delivering Brand & Culture Programs Luxury Onboarding and Reveal Talent sessions.
- Support the design and facilitation of operational training as needed.
- Oversee and mentor the Learning & Development Coordinator to ensure seamless execution of training initiatives.
Compliance & Localization
- Oversee compliance training communication ensuring alignment with industry standards and regulations.
- Manage local translations of learning and development programs to meet regional needs collaborating with translation vendors and internal stakeholders.
- Ensure consistency and quality of translated content maintaining brand and training integrity.
Facilitation & Leadership Criteria
The ideal candidate will be:
- An exceptional facilitator communicator and storyteller who captivates audiences.
- Highly selfaware emotionally intelligent and adaptable to diverse learning styles.
- Skilled in influencing across all levels of the organization without direct authority.
- Passionate about service excellence open to innovation and willing to challenge the status quo.
Qualifications :
- Proven experience in facilitating training sessions both virtually and in person.
- Strong expertise in Learning Management Systems (LMS) and reporting tools.
- Experience in digital program design
- Experience Learning & Development within the hospitality industry (preferred).
- Bachelors degree in Human Resources Education or a related field (asset).
- Project management skills with the ability to coordinate multiple training programs simultaneously.
- Excellent communication collaboration and leadership abilities.
Additional Information :
This role offers an exciting opportunity to shape the learning landscape of a globally recognized luxury hospitality brand. As a key contributor to our organizational growth and employee development you will play an instrumental role in empowering teams fostering leadership and enhancing service excellence worldwide.
Note: Must already be legally entitled to work in Canada to be considered for the position
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
