Assistant Manager
Assistant Manager
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Job Description
As Assistant Manager youll play a pivotal role in leading our Front Office team to success. Reporting to the Front Office Manager your days will be dynamicthink managing daytoday operations inspiring your team and ensuring that every guest feels welcome and valued. Youll work closely with a passionate team to uphold our brand standards and maximize both guest satisfaction and profitability.
What Youll Be Doing:
- Process and assist with checkin checkout of guests ensuring all procedures are adhered too.
- Be proactive and resourceful when attending to guest requests.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests
- Hold responsibility and accountability for the efficient operation of the hotel in the absence of senior management
- Ensuring policies procedures rates and general hotel information are communicated to the team
- Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the hotel
- Treat customers and colleagues from all cultural groups with respect sensitivity and transparency
- Provide guidance support training and leadership to all employees.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons guests and staff members.
- Work together with trust so that colleagues and management meet the goals of the department and the Hotel
- Participate in workplace consultation on matters pertaining to Occupational Health and Safety as per the hotels agreed arrangements
Qualifications :
- A diploma in Hospitality Management or Business Administration (preferred).
- At least 2 years of experience in the hotel industry with strong Front Office expertise.
- Proven leadership skills with the ability to mentor and motivate a team.
- Excellent communication organization and timemanagement abilities.
- A guestfocused mindset and a passion for creating unforgettable experiences.
- Strong knowledge of Opera Cloud PMS Microsoft Office and labor laws.
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
Immediate access to global accommodation and F&B discounts
#LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
