Snr Program Manager, Incident Reporting, On-Road Incident Management (ORIM)
Snr Program Manager, Incident Reporting, On-Road Incident Management (ORIM)
Posted on :
06-05-2025
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1 Vacancy
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Job Description
Across Amazons Last Mile Logistics organization we take the safety of drivers customers and community members seriously and maintain high standards for safety incident reporting. Amazons OnRoad Incident Management team is seeking a highly motivated individual to own and develop an incident reporting compliance program to hold our delivery partners accountable for setting a culture of safety across the delivery network. This role will be crucial in ensuring timely and accurate reporting of onroad incidents while driving continuous improvements of Amazons reporting mechanisms.
Amazons OnRoad Incident Management team works to build products that support endtoend incident management from digital intake channels centralized incident repositories supporting investigation operations and surfacing safety analytics to inform safety and prevention initiatives. As the endtoend owner of incident reporting compliance and product implementation you will work across organizations which include high judgement customer service safety incident response product program incident investigation and legal teams. This role will work closely to drive standard process around incident reporting audits develop business cases for new features manage change implementation and leverage findings to inform the organizations strategy to close gaps and improve the reporting experience.
Key job responsibilities
Lead endtoend ownership of the incident reporting compliance program including strategy development implementation and continuous improvement of the Monitoring and Enforcement Plan (MEP)
Design and implement scalable processes to monitor investigate and enforce compliance across the global delivery partner network
Develop and maintain comprehensive program documentation including policies procedures enforcement guidelines and wiki sites for clear communication across the organization
Partner with legal teams to ensure program alignment with Program Policy requirements and lead program reviews for strategic evolution
Collaborate with multiple stakeholders including Customer Service Emergency Response Safety Legal and Operations teams to drive program success
Develop compelling business cases for new features and program improvements including financial impact analysis and entitlement justification
Design and execute change management and communication strategies for new product feature implementations ensuring smooth adoption across the network
Partner with analytics and product teams to develop reporting mechanisms identify system improvement opportunities and drive implementation of new features
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazons OnRoad Incident Management team works to build products that support endtoend incident management from digital intake channels centralized incident repositories supporting investigation operations and surfacing safety analytics to inform safety and prevention initiatives. As the endtoend owner of incident reporting compliance and product implementation you will work across organizations which include high judgement customer service safety incident response product program incident investigation and legal teams. This role will work closely to drive standard process around incident reporting audits develop business cases for new features manage change implementation and leverage findings to inform the organizations strategy to close gaps and improve the reporting experience.
Key job responsibilities
Lead endtoend ownership of the incident reporting compliance program including strategy development implementation and continuous improvement of the Monitoring and Enforcement Plan (MEP)
Design and implement scalable processes to monitor investigate and enforce compliance across the global delivery partner network
Develop and maintain comprehensive program documentation including policies procedures enforcement guidelines and wiki sites for clear communication across the organization
Partner with legal teams to ensure program alignment with Program Policy requirements and lead program reviews for strategic evolution
Collaborate with multiple stakeholders including Customer Service Emergency Response Safety Legal and Operations teams to drive program success
Develop compelling business cases for new features and program improvements including financial impact analysis and entitlement justification
Design and execute change management and communication strategies for new product feature implementations ensuring smooth adoption across the network
Partner with analytics and product teams to develop reporting mechanisms identify system improvement opportunities and drive implementation of new features
5 years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy end to end delivery and communicating results to senior leadership
2 years of driving process improvements experience
Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104100/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
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