Forecast Analyst
Forecast Analyst
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
We are looking for an experienced professional with excellent analytical skills and strong business acumen to join Worldwide Capacity Planning (WWCP) Forecasting team. WWCP organization owns the endtoend workforce planning and execution of Amazons customer service network. Our forecasting labor planning scheduling and realtime management solutions are responsible for the millions of daily decisions needed to provide efficient and frustrationfree support to our customers around the world.
This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.
This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership coupled with demonstrated crossfunctional partnership are critical skills for this role.
The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtaining organizational buyin at senior levels. They are wellorganized can manage multiple analyses/projects simultaneously and are intellectually curious.
Key job responsibilities
Responsible for modeling forecasting problems discovering insights and identifying opportunities through the use of statistical machine learning algorithmic data mining and visualization techniques.
Collaborate effectively with internal stakeholders and crossfunctional teams to analyze forecast variances understand and mitigate variance drivers identify opportunities to improve operational efficiencies and deliver successfully against high organizational standards.
You should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of highimpact business questions and present the insights in concise and effective manner.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to nontechnical audiences.
About the team
Worldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement including when there are new device or game launches or when there is a special event such as Prime Day.
Bachelors degree in Business Mathematics Operations Research Engineering or a related field
3 years of experience as a business analyst or related positions
Experience with statistical analysis and modeling
Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R SAS SPSS Matlab or Python)
Excellent communication skills to share findings in an understandable and actionable manner
Ability to work successfully in a dynamic fastpaced environment
MBA or Masters degree in Mathematics Statistics Computer Science Engineering or other business/analytical disciplines with 2 years of related work experience
Experience in forecasting timeseries and multivariate regression
Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This is a high impact role with goals that directly impacts the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.
This role requires a delicate balance in delivering models that are statistically grounded but also explainable operationally business leaders must be able to understand what variables impact forecast variance and how they should respond tactically. This is a high visibility role with heavy interaction with senior leadership. Analytical ingenuity and leadership coupled with demonstrated crossfunctional partnership are critical skills for this role.
The ideal candidate has an accomplished professional background with demonstrated proficiency in advanced mathematics and/or statistics. They are comfortable creating strategic recommendations in a thoughtful yet concise manner and obtaining organizational buyin at senior levels. They are wellorganized can manage multiple analyses/projects simultaneously and are intellectually curious.
Key job responsibilities
Responsible for modeling forecasting problems discovering insights and identifying opportunities through the use of statistical machine learning algorithmic data mining and visualization techniques.
Collaborate effectively with internal stakeholders and crossfunctional teams to analyze forecast variances understand and mitigate variance drivers identify opportunities to improve operational efficiencies and deliver successfully against high organizational standards.
You should be able to apply a breadth of tools data sources and analytical techniques to answer a wide range of highimpact business questions and present the insights in concise and effective manner.
You should be an effective communicator capable of independently driving issues to resolution and communicating insights to nontechnical audiences.
About the team
Worldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement including when there are new device or game launches or when there is a special event such as Prime Day.
Bachelors degree in Business Mathematics Operations Research Engineering or a related field
3 years of experience as a business analyst or related positions
Experience with statistical analysis and modeling
Experience with SQL and one or more of the statistical modeling languages/ toolboxes (R SAS SPSS Matlab or Python)
Excellent communication skills to share findings in an understandable and actionable manner
Ability to work successfully in a dynamic fastpaced environment
MBA or Masters degree in Mathematics Statistics Computer Science Engineering or other business/analytical disciplines with 2 years of related work experience
Experience in forecasting timeseries and multivariate regression
Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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