At Genmab we are dedicated to building extranotordinary futures together by developing antibody products and groundbreaking knockyoursocksoff KYSO antibody medicines that change lives and the future of cancer treatment and serious diseases. We strive to create champion and maintain a global workplace where individuals unique contributions are valued and drive innovative solutions to meet the needs of our patients care partners families and employees.

Our people are compassionate candid and purposeful and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes our work is incredibly serious and impactful but we have big ambitions bring a ton of care to pursuing them and have a lot of fun while doing so.

Does this inspire you and feel like a fit Then we would love to have you join us!

Director US Omnichannel Enablement & Operations

The Director of US Omnichannel Enablement & Operations will lead a highperforming team responsible for optimizing evolving and delivering on Genmabs US omnichannel platforms and related technologies. In this role you will drive the adoption of new capabilities while enhancing existing ones ensuring seamless integration into Genmabs US commercial ecosystem. You will also be accountable for establishing and/or refining delivery models that enable scalable efficient and flexible platform usage across Genmabs commercial teams. The Director of US Omnichannel Enablement & Operations is a key contributor empowering Genmab commercial teams to deliver industryleading datadriven and orchestrated customer experiences. This role will report to the Senior Director of US Omnichannel Strategy & Enablement.

Key Responsibilities

• Lead a highperforming team of direct reports and select managed service providers fostering a culture of innovation collaboration and continuous learning.
• Partner with key internal crossfunctional stakeholders across Omnichannel Strategy Operations Customer Experience & Insights DD&AI Analytics Data Privacy and other commercial functions to drive seamless crosschannel experiences and successfully implement key business initiatives.
• Ensure Genmabs 5year omnichannel capability roadmap delivers on US priorities. This includes identifying and integrating new capabilities while strategically sunsetting legacy capabilities and/or platforms.
• Oversee delivery and continuous improvement of Genmabs suite of SAAS omnichannel platforms in website publishing marketing automation promotional and fieldtriggered email interactive visual aids analytics and privacy preference management.
• Stay ahead of emerging trends product roadmaps and platform innovations providing strategic recommendations to optimize omnichannel capabilities.
• Review business and functional requirements in collaboration with the US Omnichannel Strategy & Enablement team. In collaboration with DD&AI drive technical design sessions to develop technical requirements and solution documentation to ensure solutions align with US business objectives.
• Evaluate and prioritize high impact use cases that drive measurable business outcomes and ongoing value for key customers (i.e. HCPs consumers patients payers etc.).
• Lead the team through the efficient scalable implementation of new SAAS features and capabilities while ensuring adherence to global performance security and compliance requirements.
• Drive integration efforts and partnerships with other internal and external partners to enhance ecosystem connectivity.
• Ensure compliance with all US privacy consent data governance quality and security policies.
• Implementation of an agile regionalized delivery operating model managed (and associated service provider partnerships) to ensure a streamlined successful project delivery and meeting ongoing service level agreements.
• Oversee the development of new platform workflows SOPs training and support models to equip commercial teams and agency partners for effective omnichannel engagement.
• Prepare highimpact presentations and reports to share insights progress and recommendations to internal commercial functions and Genmab leadership.
• Provide mentorship career development and training opportunities for team members.
• Optimize team performance by allocating resources effectively to ensure strategic priorities are met while managing workload balance.

Qualifications

• 15 years of experience creating customer data and omnichannel technology solutions.
• Indepth knowledge of the healthcare/pharmaceutical industry and a strong familiarity with commercialization strategies.
• A proven track record of successfully leading and implementing digital transformation initiatives that have delivered measurable business outcomes.
• Deep understanding of Salesforce ecosystem of products including SAAS/platform architecture configuration measurement and analytics frameworks and workflow automation.
• Proven experience leading omnichannel operations & delivery in a commercial or marketing function with a strong understanding of digital engagement strategies datadriven decisionmaking and crosschannel customer orchestration.
• Strong communication skills with ability to engage stakeholders at all levels to achieve desired outcomes and build strong relationships.
• Ability to drive alignment toward common goals.
• Proven experience leading and developing teams managing direct reports and overseeing external service providers or vendor relationships and associated budgets.
• Flexible and adaptable; able to work in ambiguous situations.
• Experience with and knowledge of change management principles methodologies and tools.
• Ability to thrive in a fastpaced dynamic environment and manage multiple projects simultaneously
• Familiarity with regulatory compliance guidelines related to marketing in the healthcare industry is an asset

For US based candidates the proposed salary band for this position is as follows:

The actual salary offer will carefully consider a wide range of factors including your skills qualifications experience and location. Also certain positions are eligible for additional forms of compensation such as bonuses.

Regular fulltime U.S. employees are eligible to enroll in Genmab benefits. Our benefits package is crafted to help employees feel supported and cared for in all aspects of life physical financial social and emotional.

About You

• You are genuinely passionate about our purpose

• You bring precision and excellence to all that you do

• You believe in our rootedinscience approach to problemsolving

• You are a generous collaborator who can work in teams with a broad spectrum of backgrounds

• You take pride in enabling the best work of others on the team

• You can grapple with the unknown and be innovative

• You have experience working in a fastgrowing dynamic company (or a strong desire to)

• You work hard and are not afraid to have a little fun while you do so!

Locations

Genmab maximizes the efficiency of an agile working environment when possible for the betterment of employee worklife balance. Our offices are crafted as open communitybased spaces that work to connect employees while being immersed in our powerful laboratories. Whether youre in one of our office spaces or working remotely we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years its hardworking innovative and collaborative team has invented nextgeneration antibody technology platforms and harnessed translational quantitative and data sciences resulting in a proprietary pipeline including bispecific Tcell engagers antibodydrug conjugates nextgeneration immune checkpoint modulators and effector functionenhanced antibodies. By 2030 Genmabs vision is to transform the lives of people with cancer and other serious diseases with KnockYourSocksOff (KYSO) antibody medicines.

Established in 1999 Genmab is headquartered in Copenhagen Denmark with international presence across North America Europe and Asia Pacific. For more information please visit and follow us on LinkedIn and X.

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website Job Applicant Privacy Notice ().

Please note that if you are applying for a position in the Netherlands Genmabs policy for all permanently budgeted hires in NL is initially to offer a fixedterm employment contract for a year if the employee performs well and if the business conditions do not change renewal for an indefinite term may be considered after the fixedterm employment contract.