Sr. Product Manager, Technical, Search Customer Experience
Sr. Product Manager, Technical, Search Customer Experience
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 136100 - 235200
Vacancy
1 Vacancy
Posted on :
06-05-2025
Job Description
Hundreds of millions of customers. Billions of products for sale. Billions of queries and billions of dollars in revenue. The scale and impact of Amazon Search is huge. The Amazon Search team creates impacful customerfocused search solutions and technologies.
The Search Customer Experience team is responsible for the customerfacing features information and look & feel of search results on desktop tablet and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning data mining and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel Consumer Electronics Books and Grocery as well as key business partners such as Advertising Alexa and Video Shopping. Within Search we partner with the teams that power search relevance query understanding browse and product recommendations.
You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. Youll develop best practices for insights and KPIs to prove success. You will guide a team of product managers software engineers and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Key job responsibilities
We are looking for a Sr. Product ManagerTechnical to own Differentiation for products Amazons Search results. The area includes the Amazons Choice program defining a strategy for badging and product insights. You will define the CX vision develop an actionable product roadmap and coordinate with tech science infrastructure and UX teams to rapidly experiment and implement solutions.
Candidates should have experience working in a fast paced environment have strong bias for action and be comfortable driving clarity from ambiguity. You will work with global teams both internal Search customers and external tech partners to identify and prioritize needs able to effectively influence up and across the organization and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.
A day in the life
Successful candidates will enjoy diving deep into data have well developed analytical skills excellent communication strategies and have experience with executive level reviews. You will thrive in a collaborative creative analytical and fastpaced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding crossfunctional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail.
About the team
Joining this team youll experience the benefits of working in a dynamic entrepreneurial environment while leveraging the resources of (AMZN) Earths most customercentric company and one of the worlds leading internet companies. We provide a highly customercentric teamoriented environment in our offices located in Palo Alto California. Location preference is Palo Alto CA or Seattle WA.
Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Search Customer Experience team is responsible for the customerfacing features information and look & feel of search results on desktop tablet and mobile devices globally. Our Team lives within the Search Organization where we launch new products and innovation on a daily basis. Our team leverages sophisticated machine learning data mining and big data technologies to help customers discover the right products. We run usability studies and obsessively read customer feedback to improve our search experience. Within Amazon broadly we partner with category teams such as Apparel Consumer Electronics Books and Grocery as well as key business partners such as Advertising Alexa and Video Shopping. Within Search we partner with the teams that power search relevance query understanding browse and product recommendations.
You will work backwards from the customer to design an experience that uses customer engagement and query understanding data to define and address customer frustrations. Youll develop best practices for insights and KPIs to prove success. You will guide a team of product managers software engineers and scientists to deliver results. You will weigh technology alternatives and be comfortable with products using machine learning and AI generative content. You will have strong judgment and understand which opportunities drive the most strategic value for the business.
Key job responsibilities
We are looking for a Sr. Product ManagerTechnical to own Differentiation for products Amazons Search results. The area includes the Amazons Choice program defining a strategy for badging and product insights. You will define the CX vision develop an actionable product roadmap and coordinate with tech science infrastructure and UX teams to rapidly experiment and implement solutions.
Candidates should have experience working in a fast paced environment have strong bias for action and be comfortable driving clarity from ambiguity. You will work with global teams both internal Search customers and external tech partners to identify and prioritize needs able to effectively influence up and across the organization and adept at synthesizing a variety of technologies and capabilities into high quality search experiences customers love.
A day in the life
Successful candidates will enjoy diving deep into data have well developed analytical skills excellent communication strategies and have experience with executive level reviews. You will thrive in a collaborative creative analytical and fastpaced environment and are comfortable interacting with technical software development teams. You should have the experience and capability to prepare documentation for senior executives. Experience managing customer facing technical products and guiding crossfunctional teams through influence versus direct management are preferred. This is a highly visible position that will interact with many teams in Search and Retail.
About the team
Joining this team youll experience the benefits of working in a dynamic entrepreneurial environment while leveraging the resources of (AMZN) Earths most customercentric company and one of the worlds leading internet companies. We provide a highly customercentric teamoriented environment in our offices located in Palo Alto California. Location preference is Palo Alto CA or Seattle WA.
Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with feature delivery and tradeoffs of a product
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executivelevel prioritization and planning
Experience in using analytical tools such as Tableau Qlikview QuickSight
Experience in building and driving adoption of new tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136100/year in our lowest geographic market up to $235200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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