Network Administrator
Network Administrator
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$ 66000 - 106000
1 Vacancy
Job Description
Responsibilities
Peraton is seeking a Network Systems Supervisor to join our team of qualified diverse individuals. The ideal candidate will become part of Peratons Federal Bureau of Investigation (FBI) Enterprise Operations Center (EOC) Network Operation Center (NOC) Support Services program providing IT Service Desk support. The NOC provides continuous (24x7x365) IT Service Desk supporting approximately 70000 FBI accounts across 500 locations within and outside the continental United States. The NOC provides Tier 2 Network Performance Monitoring and Support and Tier 2 System Administration Monitoring and Support. The NOC supports the FBIs IT Critical Incident Management (CIM) Program which supports the FBIs Strategic Information and Operations Center (SIOC) National Crisis Command Center (NC3) and Field Office Command Posts among other critical incidents. The NOC provides a single point of contact for end users to receive technical support request technical services and receive status about existing requests. The NOC will provide Tier 1 and Tier 2 services that are critical to the successful operation of a technical support environment as it is the focal point for communication between technical solver groups. The IT Service Desk is central to the operational service model and is the focal point for endtoend service delivery across the service operation lifecycle.
The Network Admin will be located in Pocatello ID.
Day to Day Work Responsibilities:
- Participates in support and maintenance operations for integrated hardware and software solutions.
- Interfaces with client management personnel in addition to end users.
- Provides user and system administrator support including knowledge transfer and troubleshooting.
- Participates in development of training material and conducts user and system administrator training sessions.
- Adds or modifies hardware and software solution components to correct defects improve performance and incorporate additional capabilities.
- Maintains and improve customer satisfaction by providing troubleshooting with the ability to identify and report on routine issues.
- Assists other systems support personnel assigned to the project as necessary.
- Support continuous innovative and proactive operational Tier 1/2 Network performance monitoring and support.
- Support effective and continuous NOC 24x7x365 network support to stabilize and optimize network performance providing high availability.
- Support continuous global and all enclaves network monitoring to include the transport layer from core nodes down to the individual endnodes and support of all networks and network devices.
- Identification isolation tracking resolution and documentation of network hardware or enterprise applications software problems failures or faults which may impede the endusers ability to communicate effectively with other users servers or devices on the network.
- Manage a diverse teams providing technical and system support services to ensure the availability and functionality to the FBI EOC supported systems.
- Develops and manages the Project Staffing in Pocatello ID and Huntsville AL to provide qualified and appropriately cleared personnel and other resources necessary to support the FBI EOC NOC and its functions.
- Manage and integrate contractor staff to support the customer and other contractor staff supporting the FBI.
- Assigns appropriately skilled and trained personnel establishes work schedules and reviews work discrepancies.
- Supervises contractor personnel and communicates policies purposes and goals of the organization to subordinates.
- Be the primary Project interface with the Prime for all staffing deliverables and project administrative matters.
Qualifications
- 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD or 9 years with a HS Diploma
- 4 experience supporting business systems with focus of experience:
- Identifying and resolving solutions to more difficult problems.
- Supporting medium to large sized systems.
- Address system issues by implementing workarounds and interim solutions to reported problems.
- Demonstrated analytical and communications skills.
- U.S. Citizenship required; Active Top Secret security clearance is required.
Preferred Qualifications:
- Experience supporting the FBI SCINet FBINet UNet and/or the BlackNet transport network.
- Experience supporting medium to large Information Technology business operations and systems.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
