Senior Sales Specialist, Amazon Connect
Senior Sales Specialist, Amazon Connect
Posted on :
06-05-2025
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1 Vacancy
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Job Description
Are you a customerobsessed builder with a passion for helping customers achieve their full potential Do you have the business savvy Contact Center background and sales skills necessary to help position AWS as the cloud provider of choice for customers Do you love building new strategic and datadriven businesses
The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team responsible for account planning opportunity identification and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
Join AWS Amazon Connect Specialist team as a Senior Sales Specialist!
Key job responsibilities
Accelerate customer adoption by defining and implementing tech domain specific GTM strategies within your assigned accounts and technology domain. Your strategies will leverage AWS Sales and our partner ecosystem.
Ideate with Line of Business and Csuite leaders building trust with your deep technical expertise and following through to help solve their most compelling business problems.
Act as the front line within your accounts for all specialist customer engagement in your tech domain.
Create & articulate compelling value propositions that address specific needs of your customers.
Build and innovate: CoDevelop GTM motions on new product launches and work with product teams on the creation of innovative new services.
Partner with the worlds biggest system integrators to deliver on customer projects.
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
About the team
The Worldwide Specialist Organization CXE (Customer Experience Engagement) team positions AWS as the best place to run contact center workloads.
Our team helps customers migrate contact center operations to the AWS cloud while providing a secure reliable and scalable infrastructure for customers to innovate and unlock new potential.
As a Area Specialist on the team you will define and execute area specific GTM motions for CXE services to expand their adoption into new and/or existing customer portfolios.
This position will help AWS customers adopt Amazon Connect and adjacent services to run their contact centers effectively on the AWS cloud.
Relevant GTM Sales or Consulting expertise
Solid Contact Center technology domain experience
English language proficiency
Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and nontechnical audiences.
Established track record of credibility as a technology advisor with customer executives (e.g. CEO COO CIO CTO CMO) and/or Line of Business Leaders.
Experience and success in negotiating complex deals with customers and partners.
Experience in a heavily matrixed sales environment including developing implementing managing and executing gotomarket growth initiatives and sales motions.
Deep understanding of cloud technologies including public and hybrid cloud platforms.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The AWS Specialist Team is made up of deep domain experts who work directly with customers to solve their most complex challenges. We are part of the Account Team responsible for account planning opportunity identification and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams strengthening the product roadmap.
Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector.
Join AWS Amazon Connect Specialist team as a Senior Sales Specialist!
Key job responsibilities
Accelerate customer adoption by defining and implementing tech domain specific GTM strategies within your assigned accounts and technology domain. Your strategies will leverage AWS Sales and our partner ecosystem.
Ideate with Line of Business and Csuite leaders building trust with your deep technical expertise and following through to help solve their most compelling business problems.
Act as the front line within your accounts for all specialist customer engagement in your tech domain.
Create & articulate compelling value propositions that address specific needs of your customers.
Build and innovate: CoDevelop GTM motions on new product launches and work with product teams on the creation of innovative new services.
Partner with the worlds biggest system integrators to deliver on customer projects.
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
About the team
The Worldwide Specialist Organization CXE (Customer Experience Engagement) team positions AWS as the best place to run contact center workloads.
Our team helps customers migrate contact center operations to the AWS cloud while providing a secure reliable and scalable infrastructure for customers to innovate and unlock new potential.
As a Area Specialist on the team you will define and execute area specific GTM motions for CXE services to expand their adoption into new and/or existing customer portfolios.
This position will help AWS customers adopt Amazon Connect and adjacent services to run their contact centers effectively on the AWS cloud.
Relevant GTM Sales or Consulting expertise
Solid Contact Center technology domain experience
English language proficiency
Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and nontechnical audiences.
Established track record of credibility as a technology advisor with customer executives (e.g. CEO COO CIO CTO CMO) and/or Line of Business Leaders.
Experience and success in negotiating complex deals with customers and partners.
Experience in a heavily matrixed sales environment including developing implementing managing and executing gotomarket growth initiatives and sales motions.
Deep understanding of cloud technologies including public and hybrid cloud platforms.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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