Senior Manager, DevOps (T & I) (Telework/Hybrid)

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Work at CBC/RadioCanada

At CBC/RadioCanada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting everchanging industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Behind the scenes but ahead of the curve: help us develop the nextgeneration public broadcaster.

Created in 2015 to align lighten and modernize infrastructure the Technology & Infrastructure (T&I) team is the backbone and the future forward arm of CBC/RadioCanada. We are the people that make stuff work. We make connections; between media content systems people and places. We are the space in between.

A place with purpose. CBC/RadioCanada has always been a highly regarded pioneer of media technology not just in Canada but around the world. Today were transforming ourselves from conventional radio and television broadcasters into modern digital media companies. Technology is the driving force and we are the team making it happen.

This is a hybrid position with a mix of inoffice and remote work. Work arrangements will be discussed with hiring managers per departmental guidelines.

Your role

Were looking for a Senior Manager DevOps to lead and grow our team of highly skilled DevOps engineers. In this role youll drive the strategic direction execution and continuous improvement of our CI/CD infrastructure ensuring the reliability performance and scalability of our platforms.

As the senior leader of the DevOps function youll be responsible for:

• Leading infrastructure design and automation strategies from development to production.
• Managing project timelines and delivery milestones in partnership with product and engineering.
• Mentoring a team of highperforming engineers fostering collaboration growth and accountability.
• Overseeing monitoring alerting and observability solutions across systems and applications.
• Serving as the key interface between development operations and business leadership with a strong focus on communication and alignment.

Youll be successful in this role if you:

• Bring deep expertise in DevOps tools and practices including GitLab/GitHub Jenkins Bamboo Terraform Ansible Vault Prometheus Grafana and AWS.
• Have handson experience with Linux (preferably RHEL) CI/CD pipelines containerization and cloudnative architectures.
• Are highly organized and can manage multiple priorities and timelines with ease.
• Excel at building strong team culture developing others and translating technical complexity into clear outcomes.
• Are proactive and analytical able to identify gaps before they become issues and continuously improve systems and processes.

This is a highly visible leadership role that blends technical excellence people leadership and project execution. Youll play a key part in shaping the infrastructure that supports everything we build.

Responsibilities:

• Maintain a 24x7 production environment with a high level of service availability and incident response readiness.
• Collaborate with Dev QA and Ops teams to perform root cause analysis and implement proactive instrumentation to prevent future service degradation and outages.
• Provide leadership and direction to DevOps staff responsible for breakfix operations uptime and reliability of core services distribution systems and customerfacing network elements.
• Manage the Akamai CDN contract and vendor relationship.
• Explore and implement new cloud features tools and innovations that improve system reliability and performance.
• Partner with development teams to define and implement improvements to service architecture.
• Implement automation and orchestration for manual processes required to operate and deploy cloud and onpremise services.
• Drive the development of internal Ops tools turning new ideas into scalable solutions.
• Provide ongoing leadership and coaching to the DevOps team across all company locations.
• Oversee staff workload and promote a healthy safe and productive work environment.
• Oversee key projects and departmental initiatives ensuring alignment with organizational priorities.
• Set clear expectations and create a positive team culture based on accountability in collaboration with Technology & Innovation and Digital Product teams.
• Participate in companywide initiatives to define and promote shared design patterns across R&D teams.
• Coordinate communications and troubleshooting efforts during major outage events; document findings and ensure timely followup and resolution.
• Ensure all infrastructure events (e.g. outages incidents changes maintenance) are properly scheduled communicated and reviewed.
• Review service KPIs and lead monthly meetings to address support performance and capacity issues.
• Coordinate escalation paths and maintain regular touchpoints with external vendors.
• Promote clear communication crossfunctional collaboration and a strong support culture across the team.

Qualifications:

• Bachelors degree in Computer Science Computer Engineering or a related field; equivalent practical experience accepted.
• 8 years of experience supporting or developing hybrid/distributed systems.
• 3 years in a leadership or management role with 5 direct reports.
• Proven ability to design deliver measure and manage hybrid infrastructure environments.
• Working knowledge of Akamai CDN or similar CDN platforms.
• Experience with automation and configuration management using tools like Terraform Ansible and optionally Vault.
• Experience with a variety of opensource technologies and cloudnative architectures including microservices is considered an asset.
• Deep understanding of the software delivery lifecycle and the ability to implement and enforce DevOps practices across the organization.
• Strong project management skills with the ability to adapt between Agile Scrum and Waterfall methodologies as needed.
• Handson experience with AWS and other public cloud technologies.
• Advanced English proficiency (spoken and written); French is an asset.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/RadioCanada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the everchanging makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an email to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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