Contract - Sr Technical Support Engineer

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

We believe the way we manage energy and water will define this century. By joining the Itron team you can help ensure these precious resources are available for future generations. Are you ready to make an impact

Customer Support
Itron is seeking a Contract Senior Technical Support Engineer to join our team! Network device and system support however you want itall from a team with a 95% Customer Loyalty Index score. As a Technical Support Engineer you will be a key contributor to our team working directly with customers to provide advanced troubleshooting support and guidance on Itrons innovative products and solutions. This role ensures customer satisfaction and success by solving complex technical challenges and enhancing product performance.

Duties and Responsibilities:

• Provide advanced technical support and expertise for customers both pre and postsales.

• Troubleshoot and resolve highly complex hardware software and systemlevel issues.

• Collaborate crossfunctionally with engineering product management and other teams to address productrelated problems and develop effective solutions.

• Create maintain and enhance technical documentation training materials and internal knowledge bases.

• Train internal teams and customers on configuration troubleshooting and product use.

• Actively contribute to product development by advising on customer feedback beta testing and assessing impacts of updates on customer operations.

• Install configure and test systems and software for customer implementations.

• Participate as a technical consultant in customer delivery projects requiring occasional travel and remote support.

• Mentor and provide guidance to less experienced team members fostering their technical and professional growth.

• Analyze and report on system performance efficiency and utilization.

• Assist with the design development and maintenance of various system applications and tools.
  

Required Skills & Experience:

• 8 years of experience in technical support engineering or a related field.

• Strong problemsolving skills and ability to resolve complex technical issues independently.

• Proficiency in system operations networking and software configuration.

• Excellent verbal and written communication skills for customer interactions and documentation.

• Must be available for oncall shifts rotating approximately every three months.
  

Preferred Skills & Experience:

• Bachelors degree in Engineering Computer Science or a related field or equivalent experience.

• Experience with energy water or utility systems is a plus.

• Familiarity with CRM tools and technical reporting.

• Ability to manage multiple priorities and projects effectively.
  

The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience and may vary by location. The hourly rate for this location is: $46.15$84.13.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!

The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Affirmative Action Employer. If you require an accommodation to apply please contact a recruiting representative ator email

Itron enables utilities and cities to safely securely and reliably deliver critical infrastructure solutions. We provide smart networks software services meters and sensors to better manage electricity gas water and city services. We are dedicated to creating a more resourceful world.