Instructional Assistant

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION
Under general supervision from the appropriate level manager or administrator performs a variety of responsible instructional assistance and support functions; assesses evaluates and assists students with instructional guidance in a variety of academic subjects and settings; provides training and support for students tutors lab assistants faculty and others within assigned area.

REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Interview student learners evaluate needs and provide general learning assistance to students on a variety of course related matters; review student work in progress and assist in resolving learning problems; assign appropriate tutor or support as necessary.
Provide continuous training and support for students tutors and faculty within the assigned area such as labs classrooms or centers.
Evaluate operations and activities of the assigned area; recommend improvements and modifications.
Answer questions and provide information to students and the public regarding services and operations within the assigned area.
Participate in the recruitment of tutors and other support personnel.
Collaborate with others in promoting student success initiatives and resources; participate in orientation sessions workshops or student outreach events; provide information and referrals to campus support services.
Provide basic technical assistance to students in utilizing instructional technologies learning management systems and other software applications; troubleshoot basic technical issues and provide basic training on technologyrelated tools.
Assist in the setup maintenance and cleanup of equipment and supplies; ensure the safe and proper use of equipment and supplies; assist with technical aspects of experiments projects or assignments.
Assist in the setup and maintenance of classrooms labs or other assigned areas; prepare and follow through on work orders; order and maintain equipment materials and supplies.
Prepare and/or update study guides instructional materials procedure manuals and other related materials for area of assignment.
Prepare various reports and correspondence regarding operations and activities of assigned area.
Engage in ongoing professional development opportunities including workshops trainings or conferences related to instructional support technology or discipline specific knowledge; stay updated on emerging trends and best practices in supporting learning.
Perform related duties as required.

QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Pertinent federal state and local laws codes rules regulations policies and procedures related to area of assignment.
Principles practices and application of subject matter related to area of assignment.
Principles methods and procedures of instructing and providing learning opportunities to students.
Modern laboratory equipment materials and supplies used in an educational setting.
Current office practices procedures methods and computer equipment software devices peripherals and applications related to the work.
Principles and practices used to establish and maintain files and information retrieval systems; principles and practice of recordkeeping.
Work organization principles and practices.
Effective written and oral communication skills including correct English usage grammar spelling punctuation and vocabulary.
Diverse academic socioeconomic cultural disability and ethnic backgrounds of community college students.
Techniques for providing a high level of customer service.
Interpersonal skills using tact patience and courtesy.
Techniques to facilitate effective interaction with people on an individual or group basis.
Confidentiality requirements when dealing with personal and sensitive student information.
Occupational hazards and standard safety policies and procedures.
District and College organization operations policies and objectives.
Principles and practices of providing training and guidance to lowerlevel staff and student workers.

Ability to:
Assess student needs and provide appropriate instructional assistance and support functions within a variety of areas.
Monitor student progress identify problem areas and recommend an effective course of action.
Learn and understand the organization and operation of the assigned department as necessary to assume assigned responsibilities; understand explain and apply administrative and office policies and procedures as well as pertinent laws
regulations and ordinances; work within the policies functions and requirements of the area of assignment.
Communicate clearly and concisely both orally and in writing in English; use correct English grammar spelling punctuation and vocabulary; understand and follow oral and written directions in English; listen actively and effectively.
Develop maintain and foster effective working relationships involving interactions and communications personally electronically by phone and in writing with a variety of individuals and/or groups from diverse backgrounds on a regular ongoing basis.
Interact extensively with and respond to requests and inquiries from students faculty staff and the public; effectively present information in person or on the telephone to students staff or the public; provide excellent customer service.
Operate office equipment including hardware software and devices supporting word processing database management and spreadsheets; type or enter data at a speed necessary for successful job performance; maintain accurate filing record keeping and tracking systems; apply excellent organization skills and attention to detail; compose and prepare correspondence and memoranda; maintain filing systems; prepare documentation reports and other written materials.
Work with and exhibit sensitivity to and understanding of the varied racial ethnic cultural sexual orientation academic socioeconomic and disabled populations of community college students.
Work effectively under pressure with frequent interruptions and a high degree of public contact on a variety of tasks concurrently while meeting established deadlines and changing priorities; concentrate on detailed tasks for extended periods of time; work confidentially independently and collaboratively.
Exercise good judgment discretion and personal initiative in resolving confidential difficult and sensitive situations according to established policies and procedures; use sound judgment in recognizing scope of authority; maintain critical and sensitive information records and reports confidentially.
Provide training and work direction to assigned lowerlevel staff and student workers.
Effectively utilize computer applications and equipment in the performance of duties; adapt to changing technologies and learn functionality of new equipment and systems.
Report to work on a regular and consistent basis as scheduled to assigned job.
Maintain the cleanliness safety and organization of assigned area; ensure adherence to safe work practices and procedures; monitor activities in assigned area and enforce policies for proper use and behavior.
Participate in trainings and meetings onsite and offsite as required.

EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:
Equivalent to two years of college level coursework from an accredited college or university.

Experience:
Three years of experience instructing tutoring or assisting in the instruction of adults.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students academic and classified staff and others. At least minimal environmental controls are in place to assure health and comfort.

Physical:Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop bend kneel crouch reach and twist; to lift carry push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.