OPS Help Desk Student Assistant
OPS Help Desk Student Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OPS Help Desk Student Assistant
The Helpdesk Representative II provides Level 1 and 2 remote technical support to the centers online initiatives including programs such as Early Learning Florida Lastinger Coaching and the Math and Literacy Matrix programs. Working remotely this individual ensures timely problem resolution through recognition research isolation and followup steps using problem management databases and help desk systems. Must demonstrate fluency both oral and written in English. Spanish language proficiency is preferred but not required.
- Assist practitioners and instructors in the Centers many online content offerings through email phone calls and texts Monday through Friday from a remote work environment.
- Update and maintain data relevant to support tickets using our cloudbased support desk platform.
- Provide responsive technical support for users accessing our online learning platforms
- Update and maintain an online guide of common issues and how to best address them.
- Communicate regularly with internal associates about how best to solve issues.
- Work with the Tier 2 and Technology Coordinator to increase efficiency and effectiveness of the support desk.
- Participate in remote team meetings and training sessions.
$15/hour
- This position is open to all students who are eligible to work on campus and must maintain a 2.0 grade point average
- Fluency both oral and written in English and Spanish.
- Availability to work in the afternoon (2pm8pm).
In order to be considered you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Employment Type
Student
