Act as the technical subject matter expert (SME) for configuring maintaining and optimizing system(s) ensuring high data integrity compliance and customer satisfaction for end users.

Provide SMElevel support manage configuration changes and lead process improvements by working closely with a wide range of business stakeholders to deliver sustainable customercentric solutions.

Balance product features and technical advancements to continuously enhance system functionality and user experience.

Key Responsibilities may include:

• Manage the product backlog prioritizing new features defect fixes technical innovations and writing user stories with clear acceptance criteria.
• Collaborate with stakeholders to gather detailed requirements ensuring platform enhancements are aligned with business needs and best practices.
• Lead the design documentation and implementation of system enhancements including unit testing user acceptance testing integration testing and change management processes.
• Act as the subject matter expert on the systems applications processes procedures business rules and interfaces providing guidance and troubleshooting support.
• Control and document system procedures to ensure they are wellunderstood and usable by other team members.
• Identify and lead opportunities for process improvements or automation to increase efficiency reduce costs or improve data integrity.
• Troubleshoot and resolve complex technical issues related to system workflows security and interfaces ensuring timely problem resolution.
• Continuously drive the balance between technical enhancements and customerfocused solutions to ensure sustainable system performance and user satisfaction.

• 35 years of IT experience including direct customer support as a Supply Chain Analyst in the Logistics Industry
• 3 years of design and configuration experience with Supply Chain application experience supporting Blue Yonder Transformation Manager v2019.
• At least one endtoend Blue Yonder TMS Implementation
• Demonstrated Experience with the following Blue Yonder TMS functions
• Transportation Manager Mobile User Modelling Planner
• Logistics Procurement
• Business Analysis for Transportation
• Blue Yonder Customer Success Portal
• Working knowledge of Transportation Management business processes: Planning Tendering Optimization Execution Backoffice
• Experience supporting Blue Yonder TMS integration APIs and various integration methods (Mulesoft Direct/Rest API) Carrier communications using EDI and APIs
• Working experience with integrations to external applications such as SAP ERP Salesforce
• Experience working with Job Server capabilities Data Upload templates
• Lead functional analysis and documentation of application enhancements including low level design documentation gap analysis and use cases aligned with business requirements
• Collaboration with Supply Chain business leads to review estimate scope and prioritize enhancements
• Process mapping expertise for AsIs and ToBe designs
• Strong knowledge of Software Development Life Cycle (SDLC) processes and proficiency with multiple delivery methodologies (e.g. agile waterfall)
• Selfmotivated proactive and proven skills to collaborate well and work crossfunctionally within various business stakeholders and technical teams
• Support system extracts enhancements and other ongoing support tasks as appropriate.
• A firm understanding of IT Service Management (ITSM) processes including Incident Problem Risk backlog and Change Management
• Ability to establish postdeployment adoption activities to closely monitor the technical health and performance of digital products using a Transition to Sustain checklist

Frequent communication with program leadership to sustain and shape product lifecycle and requires to nimble switch between strategic and tactical initiatives to achieve technical and business goals

Remote Type

Skills to succeed in the role

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at