Service Desk Specialist
Service Desk Specialist
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Job Description
This position is temptoperm with a 90day evaluation period. After successfully completing 90 days there is potential for permanent hire based on performance and business needs.
Easterseals PORT Health a nonprofit service provider is seeking a Service Desk Specialist to join our team. As a valued member of our team you will be responsible for responding to requests for assistance that come in for the ESPH information systems.
What Youll Do
The Service Desk Specialist is responsible for resolving inquiries and requests for the organizations information systems; responding over the phone electronically and in person on rotation. The Specialist is able to identify concerns categorize prioritize troubleshoot and provide stepbystep instructions to resolve those concerns and close out the tickets upon resolution. The Specialist also assists with inventory management maintaining user documentation and computer cloning/imaging when needed.
How Youll Benefit
Being part of our team means we value and encourage your personal growth and development. Youll earn a competitive salary of $22/hour based on your skills and experience. This is a fulltime position Monday Friday with flexibility. Wealso offer benefits for benefitseligible positions.
Our benefits include:
- Paid time off and paid holidays
- Medical Dental and Vision Health Benefits an optional Flexible Health Spending Account (FSA)
- Life Insurance Disability Insurance and more
- 403(b) Retirement Plan
- Employee Assistance Program and Legal services as needed
- We are a Public Student Loan Forgiveness (PSLF) qualifier
What Were Looking For
To join our team as the Service Desk Specialist we are seeking candidates that have a passion for providing superior customer service utilizing strong interpersonal skills have Windows desktop support experience and the ability to work in a microcomputing environment with a focus on process improvement. We also require:
- High school diploma or GED
- Minimum of 2 years of related Information Technology experience
If you are a kind compassionate technology support professional looking to support a wonderful team we invite you to apply for this position. Apply now via our website: OR by sending your resume to
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy compassionate partner providing exceptional disability behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2600member team provides meaningful support to 40200 kids adults and families in 11000 home facility and community locations across North Carolina and Virginia.
Our working environment supports employee and client health with a no tobacco use policy (tobacco free and smoke free) in all offices client facilities properties and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce we can advance our just cause while building a healthy sustainable organization. Thats why we listen seek to understand & act to make ESPH an Inclusive Diverse Equitable Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
