Referral & Scheduling Specialist/ FT/40 hours per week/Saturdays required

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Performs a variety of computer entry and clerical tasks to schedule and register patients for medical appointments with the Medical Group. Explains and reinforces pertinent Medical Group policies. Compiles organizes and summarizes patient information for reports and distributes those reports to all appropriate medical offices. Problem solves issues that arise pertaining to the scheduling and registration processes. Acts as a resource for information regarding the scheduling process.

Essential Job Functions and Responsibilities:

Schedules/Referral Procedures.

• Processes calls in a timely fashion. Maintains a pleasant tone of voice and professional and courteous demeanor.
• Accurately and efficiently schedules office visits for all Providers within the Medical Group
• Effectively utilizes the current computer scheduling software to the full extent of its capabilities within the confines of specified security clearance.
• Follows all scheduling rules when scheduling Medical Group appointments
• Making the initial call to the patients to scheduling all referrals within 2 days
• Follow up calls to patients messages were left
• Tracking on a spreadsheet when the appointment has been scheduled
• Taking Messages
• Must be willing to float to other departments as needed.

Maintains required documentation.

• Regularly reviews patient records and corrects as necessary to ensure current accurate and complete information.
• Appropriately documents scheduled procedures cancellations and no show appointments.
• Processes and communicates a variety of clinical information to the designated offices
• Updates and maintains all required records reports statistics paperwork and related materials.
• Assists with data collection statistical summaries or special studies upon request using information from computers or other sources.

Performs related duties.

• Responds to customers questions or concerns referring to appropriate resources as necessary.
• Maintains a clean and orderly work area including office equipment.
• Reports defective equipment promptly to the supervisor.

Maintains responsibility for professional growth and development.

• Regularly evaluates areas of strength and weakness.
• Seeks opportunities for own professional growth and development.
• Shows progress towards achievement of professional/educational growth.
• Attends mandatory and nonmandatory inservice education.
• Keeps abreast of changes in areas of expertise (i.e. insurance updates).

Educational / Minimum Requirements:
High School Diploma required. Prefer six months experience as a medical secretary patient access customer service representative or other healthcare related experience.

State/Federal Mandated Licensure or Certification Requirements:
None.

Bristol Hospital Mandated Educational Requirements:
General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by the Hospital.

Special Requirements:
Superior telephone and customer service organizational solving skills at a minimum of 30 working knowledge of medical terminology.

Physical Requirements:
Prolonged hand/eye use while performing data entry.

Work Environment:
Typical office conditions with high volumes of telephone contact and extensive computer terminal usage.

Cognitive Requirements:
Excellent written and oral communication in clerical organizational skills with ability to follow written and verbal directions with multiple to effectively handle multiple phone lines simultaneously.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be requiredto perform duties outside of their normal responsibilities from time to time as needed.