Shared Delivery Leader, Public Sector Professional Services

ProServe Public Sector is seeking a new Senior Practice Manager Shared Delivery Team (SDT) to lead our fastgrowing AWS ProServes delivery specialists in Australia. This leader will oversee the highquality delivery of a variety of customized engagements with our customers. The leader will lead SDT to support the customer segment teams with presales and the scoping sizing estimating and development of complex multiyear solutions for customers. The ideal candidate will have a background in TechnologyDriven Professional Services Management Consulting Strategic Engagement Delivery Workforce Planning and Business Management/ Operations and Partner Management. If you are someone and who cares deeply about building an environment where employees will thrive grow and achieve their career goals knows how to thrive in an agile fastpaced growth environment insists on incredibly high standards and are willing to dive deep to get the job done.

AWS Professional Services engage in a wide variety of projects for customers and partners providing collective AWS customer experience best practices and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product service and training teams to deliver the right solutions and drive feature innovations for our customers across all industries. These professional services engagements focus on the full platform of AWS customer solutions to help our customers and partners remove constraints and accelerate their journey to AWS.


Key job responsibilities
Hire and develop specialized business and technical talent in multiple specialty areas (e.g. Advisory Engagement Management Data/Analytics Application Development Security Infrastructure Migration GenAI)
Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
Oversee the highquality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
Attract and develop top talent to build high performing teams of Professional Services Delivery Consultants with superior technical depth and outstanding customer relationship skills.
Enable communities and career development for technical specialties.
Collaborate with customer practice managers and account managers to develop strong customer and partner relationships.
Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
Guardianship of project delivery quality across a region (Delivery Quality Bar raisers) providing oversight of engagements leading scope definition and statement of work development with customers.
Implement effective delivery mechanism including centralization to decrease effort and increase speed for our customer achieving their business outcome.
Own the customer feedbacks corrective actions and distributes learnings in a way that continually increased customer satisfaction.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.
Technical knowledge and experience in AWS or similar cloud technology
Experience managing and leading large teams (50)
Demonstrated ability to work in ambiguity and scale systems processes and teams.
Previous experience in an organization that has built and/or sold products/platforms.
Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.
Track record of leading technical teams and ability to distill technical information to technical or nontechnical customers.

Experience in Public Sector Consulting Delivery
Certification and Experience with AWS Technology and Services

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.