Box Office Supervisor- FT Ace of Spades
Box Office Supervisor- FT Ace of Spades
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1 Vacancy
Job Description
Job Summary:
WHO ARE WE
Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40000 shows and 100 festivals annually for nearly 4000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information visit.
Live Nations Concerts Division is where tours are born artists come to life and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dogfriendly offices to progressive benefits like student loan reimbursement and adoption/fertility support... its no wonder we are certified as a Great Place to Work organization and one of People Magazines 50 Companies that Care. We want everyone to feel like they belong and can thrive in our community so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking and committed. At Live Nation Entertainment our people embrace these qualities so if this sounds like you then please read on!
WHAT THIS ROLE WILL DO
Supervision of the Department
- Organize/Manage daily & nightly Box Office operations (Will Call Guest List Ticket Sales Ticket Scanning etc.)
- Assist and support box office staff in any of their job functions as needed
- Ensure positive and creative team environment within the department
- Facilitate open communication with the Box Office Manager staff and all other venue departments
- Exhibit proper interdepartmental communications and organization
- Ensure complete and satisfactory ongoing staff training
- Assist manager with staff evaluations (training 90day annual)
- Provide a positive team environment within the department
- Assist in ensuring appropriate staffing levels.
- Help set staff development and performance goals & monitor progress
- Recruitment and hiring staff ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
- Promote and provide superior customer service in all guest interactions
- Participate in all onsite venue meetings as needed
II. Financial / Cash Handling
- Ensure that venue staff follows Company cash handling policies & procedures
- Balance and reconciliation of all seller cash drawers
- Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
- Assist Manager on housing distributing and depositing venue cash on a weekly basis.
- Responsible for pricing initiatives such as: Progressive Platinum Dynamic Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
- Assist Manager in scheduling all employees payroll prior to deadlines
- Conduct band settlement on shows with split point deals or when deemed necessary by talent department
- Complete and distribute accurate daily ticket counts for agents and artists
III. Other Responsibilities
- Create modify and maintain inventory for all ticketed events in a secure ticketing environment
- Follow standards and processes for ticket types ancillary events and qualifiers
- Monitor and maintain functionality of all ticketing computers software and hardware
- Secondary representative in all venue interactions with Ticketmaster
- Ensure an accurate and timely flow of event and general venue information both intradepartmentally and to the general public
- Modify maintain and update all customer database files
- Develop and maintain call center phone system and keep current all phone menus and calendars of events
- Interact with artist record label management and band tour accountant. Provide reports as necessary.
- Work with Premium Seat Sales/VIP team on Upsells inventory management and any other tasks as they arise
- Work with Operations/Guest Services on ADA tickets relocation or troubleshooting needs as they arise.
- Position may require 3rd Party venue coverage offsite which will include night of show management staffing and providing equipment needs.
- Ensure that venue is compliant with ADA ticket laws
WHAT THIS PERSON WILL BRING
Required:
- Experience in Box Office / Ticketing Management
- Flexible Schedule (days/nights weekends and holidays)
- Experience in Cash Handling
- Leadership Management and Customer Service
- Tolerance of all cultures music and art forms
- High School Diploma
Preferred:
- Experience in a live environment operation
- Experience handling counterfeit cash
- Experience in Microsoft Applications (Outlook PowerPoint Word Excel etc.)
- Experience in Prioritizing Time Management & Multitasking
- Experience in open communication & email etiquette
Physical Demands/Working Environment:
- Working environment is fastpaced and often loud and stressful
BENEFITS & PERKS Our motto is Taking Care of Our Own through 6 pillars of benefits:
- HEALTH: Medical Dental and Vision benefits for you and your family including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays sick time and day off for your birthday free concert tickets
- WEALTH: 401(k) program with company match Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus infertility support
- CAREER: Tuition reimbursement student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with. Its talent that matters to us and we encourage applications from people irrespective of their gender race sexual orientation religion age disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
The expected compensation for this position in California is:
$20.00 USD $25.00 USD Hourly**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidates education training and experience as well as the positions work location expected quality and quantity of work required travel (if any) external market and internal value including seniority and merit systems and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law a potential new employees salary history will not be used in compensation decisions.
Required Experience:
Manager
Employment Type
Full-Time
