Manager, Quality Assurance
Manager, Quality Assurance
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1 Vacancy
Job Description
Role: Manager Quality Assurance
Reports to: Assistant Director Clinical Quality Assurance
Program: 9007Quality Assurance & Comp
Department: Clinical Quality Assurance
Location: Wellness Center 345 S. San Pedro Street Los Angeles CA 90013
Setting:Not100% Onsite
Schedule:Monday Friday 8am 4:30pm
Status:Fulltime/Exempt/Management
Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Openings:1
SUMMARY:
In collaboration with the Clinical Quality Assurance Leadership team the Quality Assurance Manager will ensure adherence with The People Concerns philosophies and current standards for quality of care and other requirements as defined by Los Angeles County Department of Mental Health (DMH) and LA Care. This position will oversee the supervision of the Quality Assurance Specialists and provide project management leadership and training to all staff around quality assurance standards.
Essential Duties and Responsibilities:
- Ensure the agencys adherence to Los Angeles County Department of Mental Health (LAC DMH) and LA Care Enhanced Care Management (ECM) policies and procedures.
- Assist with the preparation of federal state county and/or city audits.
- Coordinate develop and assist with delivery of ongoing trainings and resources to Mental Health staff on Los Angeles County Department of Mental Health (LAC DMH) and LA Care Enhanced Care Management (ECM) documentation standards and EXYM workflows.
- Supervise Quality Assurance Specialists through weekly structured supervisions and providing ongoing support growth and accountability of staff.
- Responsible for data collection and reporting.
- Manage monitor and train DMH program staff on Service Request Logs (SRL). Reconcile internal and external data sources to remain in compliance with DMH policies and procedures.
- Responsible for the maintenance of Network Adequacy Provider & Practitioner Administration (NAPPA) monthly and as needed.
- Assist with processing records request received by the Agency.
- Assist with the administration of Electronic Health Record EYXM.
- Identify and lead implementation of process improvement projects.
- Complete monthly and as needed file reviews for COS and Mental Health charts.
- Collaborate and consult effectively with all levels of staff in Clinical Quality Assurance Billing Mental Health and any other staff/programs to ensure adherence to policies and procedures.
- Attend scheduled and asneeded internal and external trainings and meetings.
- Adhere to The People Concern personnel policies.
- Other duties not specified in the position description as requested by the Director or Assistant Director of Clinical Quality Assurance.
Qualifications:
- High school diploma or equivalent
- Minimum of 3 years experience ensuring adherence to Los Angeles County and State standards to chart documentation for respective funding sources specifically MediCal and LA County DMH
- Excellent written and oral communications skills ability to develop and conduct training sessions and ability to assist with developing policies and procedures: (i.e. data entry/support services)
- Knowledge of HIPAA standards and practices
- Knowledge of Electronic Health Record
- Possess attention to detail ability to be thorough and accurate
- Able to work effectively both individually and as part of a team
- Strong communication interpersonal and team building skills
- Possess the ability to be a skilled trainer perform virtual (Zoom) and inperson training presentations and develop effective training materials.
- Outstanding organizational and project management skills with thorough knowledge of nonprofit service provision and administration
- Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
- Must possess a valid California Drivers license and maintain an insurable driving record
Preferred Qualifications:
- Bachelors degree preferred
- Two years of leadership/management experience in a supervisory role preferred
- Knowledge of Electronic Health Record (Exym preferred)
Work Environment:
- Field (may need to travel to other agency sites/offices) and indoor office environment
- Regularly required to sit stand bend; occasionally lift or carry up to 20lbs.
- On occasion walk or drive to different local sites
- Will necessitate working in busy and loud environments
- Will be exposed to elements like cold heat dust noise and odor
- May need to bend stoop twist and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Pay TypeSalary
- Min Hiring Rate$68640.00
- Max Hiring Rate$78000.00
- Travel RequiredYes
- Required EducationHigh School
- Job Start DateMonday May 26 2025
Required Experience:
Manager
Employment Type
Full-Time
