Sales & Customer Service Executive
Sales & Customer Service Executive
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Job Description
Sales and Customer Service Administrator
Location: Cambridge (Hybrid: Officebased Tuesday to Thursday)
Hours: Fulltime 37.5 hours per week
Salary:per annum
A growing organisation in the chemical sector is seeking a Sales and Customer Service Administrator to join its internal sales office team. This hybrid role blends sales support and customer service responsibilities contributing to high levels of customer satisfaction while supporting the wider sales operation.
The successful candidate will be part of a dynamic team and act as a key point of contact for customers ensuring orders are processed accurately inquiries are handled efficiently and opportunities for growth are explored. The role requires frequent use of SAP and Salesforce so experience with CRM systems is essential.
Key Responsibilities:
- Handle incoming sales orders delivery issues and general customer queries with accuracy and professionalism
- Communicate directly with customers regarding invoice payments and delivery arrangements
- Raise credit notes and investigate customer complaints in a timely manner
- Escalate service issues through appropriate internal channels when needed
- Share customer feedback with product and sales teams to drive continuous improvement
- Support sales managers with administrative tasks such as booking appointments sending quotes and managing customer correspondence
- Conduct lead generation and followup on inbound sales inquiries using a variety of platforms (phone email LinkedIn etc.)
- Arrange virtual meetings to build and maintain relationships with prospective customers
- Develop a working knowledge of the organisations product range and refer customers to relevant Sales Managers for more detailed information
- Deliver a high standard of aftersales support to promote customer retention
Skills and Experience Required:
- 23 years of experience in a customerfacing officebased sales or administrative role
- Proficient in CRM systems and Microsoft Office (Excel and Teams in particular)
- Prior experience using SAP and Salesforce is highly desirable
- Knowledge of distribution/supply chain would be helpful
- Strong attention to detail and the ability to meet deadlines
- Commercial mindset with strong problemsolving skills
- Ability to prioritise tasks in a hybrid fastpaced working environment
Personal Attributes:
- Excellent communication and interpersonal skills
- A polite professional and customerfocused approach
- Highly motivated and committed to personal and professional growth
- A team player with a positive attitude and a proactive mindset
Working Pattern:
This is a hybrid role. Candidates must be available to work from the Cambridge office Tuesday through Thursday each week.
If you are interested in the role of Sales and Customer Service Executive and feel that you have the relevant experience please contact your Recruitment Partner Lisa Logan at Unicorn Resourcing onor email
If this job isnt exactly right for you but youre looking for something new please contact us for a confidential career discussion.
Unicorn Resourcing Limitedis acting as an Employment Agency in regard to this Permanentopportunity.
Employment Type
Full-Time
