Salesforce Administrator
Salesforce Administrator
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Job Description
About Methods:
Methods is a 100M IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UKbased we apply our skills in transformation delivery and collaboration from across the Methods Group to create endtoend business and technical solutions that are peoplecentred safe and designed for the future.
Our human touch sets us apart from other consultancies system integrators and software houses with people technology and data at the heart of who we are we believe in creating value and sustainability through everything we do for our clients staff communities and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the publicsector Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
The Salesforce team are responsible for the continual maintenance and development of the internal Salesforce org the integral business operational platform. The Salesforce Administrator will act as a key member of this team helping to analyse and resolve user issues drive adoption resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design create and deliver technical solutions on the Salesforce platform ensuring that the org is continually fit for purpose.
The Salesforce Administrators responsibilities will include (but not limited to):
- Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements performing gap analysis between Salesforce capabilities and enhancement needs
- Analysing user stories and translating these into deliverable working solutions and complete test scenarios
- Lead or assist with the design development testing and delivery of functional solutions within Salesforce prioritising scalable declaratively developed solutions
- Participating in user acceptance testing sessions
- Delivering user training
- Creating relevant user and administrator documentation to support solution rollouts
- 1st & 2nd line Salesforce BAU support
- Monitoring the internal ticketing system Case Management to ensure business queries are being addressed in a timely manner.
- Where relevant supporting / mentoring a junior administrator
- Tackling technical debt
- Identifying data quality issues and managing resolution of such instances
- Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap with a view to enhance the customer and/or user experience or operational efficiency.
About you:
You will have strong understanding of internal business functions (Marketing Sales Service Delivery Finance HR etc) and how the Salesforce platform can be designed and configured to accommodate them. An excellent communicator comfortable leading discussions to extract information and guide client expectations towards solutions that fit meet business needs. Demonstrable track record of improving user experience and business and system operational efficiency. You enjoy owning and prioritising a varied workload consisting of solution delivery end user support/training and contributing to an integral business system.
You will be comfortable taking responsibility to assume full project lifecycle and have the confidence skills experience and personality to establish rapport with users and stakeholders when managing projects or BAU support/change situations. You possess the ability to work autonomously as well as representing a key member of the team and positively represent the team to the business.
This role is based in Central London however Methods have a number of offices around the UK and there maybe a requirement to travel within the UK upon occasion.
Requirements
- 2 years of Salesforce and Certinia administration ideally in a business services industry or equivalent consulting experience.
- Experience within support team and client facing roles managing users and daytoday issues through to resolution.
- Ability to work independently within teams and crossfunctionally with excellent communication skills (written verbal and presentation).
- Outstanding attention to detail and enjoy project ownership.
- Strong logical reasoning and problemsolving skills.
- Turning issues and change requests into successfully delivered projects aligned to business processes and delivering user training and associated documentation.
- Salesforce declarative configuration to expert level (Classic and Lightning UI).
- Strong understanding of core Salesforce (Sales Cloud) platform and Certinia products (PSA and FFA).
- Provided effective 1st line support and system administration on orgs with 200 users.
- Experience with delivering Change and Release Management best practices and sandbox management.
- Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and nontechnical).
- Experienced with Data Loader (or equivalent ETL tools).
- Ability to effectively prioritise competing requests while managing user expectations.
- Excellent listening oral and written communication skills.
Desirable:
- Salesforce Administrator Certification (ADM201).
- Leading (or playing a key contributor in) senior stakeholder conversations for driving strategic business change.
- Handson configuration experience building solutions with Tableau CRM Conga and/or DocuSign.
- Ability to build functionality in a variety of Salesforce clouds (Sales Communities).
- Further Salesforce Certifications:
- Advanced Administrator Platform App Builder.
- Experience leading/supporting/mentoring junior Administrator(s).
- Demonstrable experience of managing selflearning and career development both within a Salesforce context and outside of work.
- Experience working within a complex Salesforce org.
- BA / Project Management certifications.
- Bachelors degree in computer science information systems business analysis/change management or other technologyrelated field or equivalent number of years of experience.
Benefits
WhyJoinUs
Methodsispassionateaboutitspeople;wewantourcolleaguestodevelopthethingstheyaregoodatandenjoy.
Byjoiningusyoucanexpect:
- Autonomytodevelopandgrowyourskillsandexperience
- Bepartofexcitingprojectworkthatismakingadifferenceinsociety
- Stronginspiringandthoughtprovokingleadership
- Asupportiveandcollaborativeenvironment.
Aswellasthisweoffer:
- DevelopmentaccesstoLinkedInLearningamanagementdevelopmentprogramandtraining.
- Wellness24/7Confidentialemployeeassistanceprogram.
- SocialBreakfastTuesdaysThirstyThursdaysandPizzaonthelastThursdayofeachmonthaswellascommitmenttocharitablecauses.
- Timeoff25daysayear.
- PensionSalaryExchangeSchemewith4%employercontributionand5%employeecontribution.
- DiscretionaryCompanyBonusbasedoncompanyandindividualperformance.
- LifeAssuranceof4timesbasesalary.
- PrivateMedicalInsurancewhichisnoncontributory(spouseanddependentsincluded).
- WorldwideTravelInsurancewhichisnoncontributory(spouseanddependentsincluded).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
