Intake Customer Service Representative
Intake Customer Service Representative
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USD 16 - 19
1 Vacancy
Job Description
Intake Customer Service Representative
Care IV Home Health a locally owned and operated home health agency seeks a fulltime Intake Customer Service Representative. This is a fulltime officebased role with excellent benefits located at our corporate headquarters in Little Rock AR. As an Intake Customer Service Rep you would report to our Intake Manager. This is a role that requires a great deal of attention to detail excellent communication skills and solid computer skills. A friendly demeanor and the ability to multitask are also important. The general office hours for this position are 8 am to 5 pm Monday through Friday. If you are interested in applying please do so online today!
Intake Customer Service Representative Benefits:
- Comprehensive Medical Insurance
- Dental Insurance
- Vision Insurance
- EmployerPaid Life Insurance Policy
- Free ShortTerm and LongTerm Disability Policies
- Lucrative companysponsored retirement plan with some of the best matching rates in the Arkansas home care industry
- Generous accrued Paid Time Off (PTO)
- 6 Paid Holidays
- Employee Referral Bonus Cell Phone Discounts on specific carriers and more.
Intake Customer Service Representative Duties & Responsibilities:
- Answering phone calls from potential home health patients and referral sources such as hospital case managers and physicians offices.
- Describing Care IVs home health service options to patients and referral sources.
- Over the phone evaluating and determining whether the patient is suitable for home health care.
- Verify that their payer source is in the network with Care IV.
- Sending and receiving faxes with vital supporting documentation signed orders etc.
- Following up with physicians clinics longterm care facilities hospitals etc.
- Coordinating new patient onboarding with our marketing team to ensure satisfactory customer service to the referral sources and our patients.
- Inputting new patient data into the computer system and assisting the RN with tracking and data reporting.
- Other duties as assigned
Intake Customer Service Rep Required experience:
We are looking for a highly professional candidate to join our team. The ideal candidate should possess the following qualifications:
- Three to five professional references that can attest to your skills and experience in a medical office setting.
- Recent experience working in a clinic or other professional medical office setting is required with a minimum of one year of experience.
- A solid history of excellent customer service in an office setting.
- Excellent computer skills and a working knowledge of office machinery (computers multiline phones fax machines email etc.) are essential.
- Knowledge of medical terminology is a musthave skill.
- Experience with patient intake and processing new patient referrals is preferred.
- Experience in a Home Health office is a plus but not required.
- As a healthcare provider in compliance with CMS guidelines & conditions of participation we require a COVID19 vaccine as a condition of employment (absent reasonable accommodations).
Thank you for taking the time to read about our exciting opportunity for an Intake Customer Service Representative. If you are a highly professional candidate passionate about delivering exceptional customer service and have the qualifications listed above we invite you to apply online today. By joining our team youll enjoy a supportive and professional work environment competitive salary and excellent benefits package. Take the first step towards a fulfilling career with us and apply now. We look forward to hearing from you!
Apply online today!
EEO M/F DRUG FREE EMPLOYER
#INDHP
Required Experience:
Unclear Seniority
Employment Type
Full-Time
