Digital Content Manager
Digital Content Manager
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
*** This position will be located in Bellevue WA. This is not a remote role we are a hybrid environment requiring at least 3 days a week in office.***At TMobile were a customerobsessed company dedicated to delivering the best experiences across every interaction! As a Digital Content Manager you will play a key role in shaping engaging digital storytelling and immersive brand experiences on TLife and . This role is responsible for developing managing and optimizing digital activations for brand moments ensuring all content aligns with our brand voice strengthens customer loyalty and drives measurable business results. The ideal candidate has a passion for innovative digital experiences strong analytical skills and the ability to collaborate across crossfunctional teams to bring customercentric content strategies to life.
Responsibilities:
- Lead the development execution and optimization of digital storytelling activations for key brand moments across TLife and .
- Ensure brand identity tone and messaging are consistently and powerfully represented across all digital touchpoints.
- Partner closely with creative product technology and marketing teams to deliver immersive and seamless digital experiences.
- Champion the voice of the customer by using data performance metrics and consumer insights to shape strategies.
- Build customer journey maps across web and app to identify experience gaps and define content opportunities.
- Develop and maintain a content strategy roadmap aligned with key business goals seasonal campaigns and brand calendar and customer needs.
- Set KPIs for brand experiences and digital activations; monitor report and optimize based on performance metrics and testing results.
- Develop A/B and multivariate test plans and use insights to continually improve content effectiveness.
- Own merchandising strategy for key upperfunnel digital experiences focusing on personalization for targeted customer segments.
- Create strategic artifacts including concept briefs lifecycle maps customer research requirements and experience specifications.
- Advocate for customerfirst digital experiences within leadership forums channel strategy discussions and crossfunctional meetings.
- Manage content backlogs and prioritize initiatives based on business impact and customer value.
- Stay current on digital trends new technologies and emerging storytelling formats to fuel innovation across TMobiles digital ecosystem.
- Foster strong working relationships across teams to influence without direct authority and drive consensus on strategic initiatives.
- Codify learnings share best practices and contribute to the ongoing evolution of TMobiles digital content strategies.
Required Qualifications
- Bachelors Degreerequired in Marketing Communications Digital Media Business or a related field.
- 4 years of experience in digital content management digital storytelling or content strategy preferably for large consumer brands.
- Demonstrated experience developing and optimizing customer journeys across web app and mobilefirst digital experiences.
- Strong storytelling skills with an ability to translate brand messaging into compelling digital experiences.
- Proficient with content management systems (CMS) managing content portfolios digital experience platforms and optimization tools such as Adobe Experience Manager Adobe Target or similar.
- Deep understanding of personalization strategies SEO best practices and digital experience optimization.
- Experience developing and implementing testandlearn plans to drive iterative improvements.
- Strong analytical mentality able to synthesize customer insights campaign data and market research into actionable strategies.
- Proven ability to work crossfunctionally and influence partners at all levels including senior leadership.
- Excellent project management organization and prioritization skills; able to juggle multiple projects simultaneously.
- Selfstarter with a passion for innovation digital trends and customerfirst thinking.
- Thrives in a fastpaced agile environment with a growth mindset and commitment to continuous learning.
Ready for a change Come join us!
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
