Veteran Resource Coordinator

WHAT MAKES VOA SPECIAL

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely and the preschooler whose family needs additional resources. VOAC supports veterans efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes it combines relationshipbuilding volunteers and quality services to lift and support our neighbors efforts to become selfsufficient and reach their full potential.

** The Veteran Resource Coordinator at the Bill Daniels Veteran Services Center is directly responsible for the

management of the front desk and lobby area the service provision for guests in the building assisting the

participants with accessing needed items and food. Service modalities include Trauma Informed Care Harm

Reduction Motivational Interviewing and Crises Deescalation. Job duties include supporting and coordinating with

other front desk staff members in the delivery of appropriate support services for participants experiencing

homelessness maintaining the safety and wellbeing of all participants maintaining the cleanliness of the facility

helps plan and host special events and ensures program accountability professional interaction/communication

between VOA staff clients volunteers third party entities and collaborators and maintaining client files and

program data entry/ maintenance. Further the Veteran Resource Coordinator will develop expertise on Veteran

services and other specialty areas including housing employment legal services benefits or others as indicated by

the needs of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures that the participants voice is heard and when appropriate the residents ideas play a prominent

role in programming.

Responsible for possessing an indepth knowledge regarding program requirements including support

services and fieldrelevant best practices.

Demonstrates knowledge of participantspecific resources a passion for serving the population and

people experiencing homelessness and the ability to contribute to the programwide objectives of a

diverse and dynamic team.

Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops

specialized knowledge related to service delivery database systems within the organization.

Performs duties in a professional manner by maintaining the confidentiality of all information and by

participating effectively within and across teams.

Maintains physical and emotional safety of all participants in the facility. Manages the milieu and

addresses any conflict immediately to deescalate. Will contact emergency personnel as necessary

Maintains front desk duties that include but are not limited will accurately and adequately complete any

reports or documentation required.

Supports team members by serving as a resource for analyzing and solving problems and staying abreast

of current issues and theories within the field.

Oversees and participates in general house maintenance such as supplying personal items conducting

building walkthrough enforcing rules etc.

Serves as coordinator for special projects as assigned.

Regulates receives and ensures proper handling of donations; orders and keeps track of Veteran Services

Center inventory/resources.

Interacts courteously and professionally with Veteran Services Center clients donors volunteers and

VOA staff and resolves conflicts when necessary.

Helps Denver Daytime Facilities Manager. recruit and train volunteers develop volunteer job descriptions and supervise volunteers as they perform assigned tasks.

Attends regular staff meetings and other meetings as requested by the Denver Daytime Facilities Manager.

Performs job responsibilities in accordance with the Social Work Code of Ethics.

Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities for this position.

Salary Range: $19.00$21.00/hr

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS.

Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.

Ability to move quickly and safely to do perimeter checks and in cases of an emergency.

Must be able to lift up to 50 lbs. 10 to 15 times per day.

Must be able to stand and walk for long periods of time.

POSITION TYPE AND EXPECTED HOURS OF WORK Full time Monday Friday 7:30am 4:00pm

Work hours may vary but are typically regularly scheduled around a 40hour work week designed to fulfill program objectives with occasional overtime requirements.

LOCATION 1247 Santa Fe Drive Denver CO 80204

BENEFITS (depending on eligibility status)

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health Dental Vision Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role please contact to begin the Interactive Process.

COMPETENCIES

Models core culture attributes of VOACO that include AIRS (Accountability Integrity Respect and Service).

Models and VOACOs three critical virtues of HHS (Hungry Humble People Smart).

Utilization of various databases including Homeless Management Information System and Service Point.

Ensures equitable and inclusive services.

Ensures that guests have an active voice in programming.

Selfmotivated and directed

Open to receiving and providing feedback; focused on conflict resolution.

Adaptable

MINIMUM QUALIFICATIONS OF POSITION

Associates degree in a related area or the equivalent experience in human services.

Oneyear direct human service experience.

Willing to obtain first aid automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

Criminal and civil background checks within 30 days of hire.

Good organizational and planning skills; works well as part of a team.

Proficient computer skills to include proficiency with the following: Microsoft Office Suite (Word Excel PowerPoint Outlook); communication and collaboration tools (Zoom Teams); digital calendars (G Outlook); file sharing programs One Drive.

Proficient with Windows operating system.

PREFERRED QUALIFICATIONS OF POSITION

Experience working with individuals experiencing chronic homelessness severe and persistent mental health concerns and case management experience.

Administrative experience and/or milieu management.

Crises intervention skills

Possess a personal vehicle that may be used for workrelated travel (reimbursement for mileage is available) and statemandated automobile insurance

Bilingual English and Spanish

KNOWLEDGE AND SKILLS

Strong written oral and interpersonal communication skills.

High level of competency working with Microsoft Office suite and cloudbased applications.

Strong timemanagement and prioritization skills.

Experience working both independently and in a teamoriented collaborative environment.

Strong organization skills

Must have the ability to present and communicate professionally.

Ability to respectfully and professionally serve individuals hailing from diverse backgrounds cultures ideologies and religions.

Ability to apply appropriate selfcare in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.