Assistant Manager
Assistant Manager
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Job Description
Purpose of the Position:
To develop ASCs to attend to the complaints independently based on a defined Process
Evaluate and appoint ASCs (Primary responsibility) with the concerned branch so that no area is left uncovered with service
To define the process clearly for ASCs to analyse and decide on complaint resolution ensure that this is properly documented circulated and then the ASCs trained so that ASCs are able to handle the claims and service as defined in the Policy and Process
Conduct periodic audits to ensure that there are no deviations to the process set Get Fast moving Product data from respective Agri & Domestic Coordinators each month ensure there is stock availability at the Distributors in line with the products sold in the past
Establish proper indenting method for the distributor with help of Supremeserv team with this data and interact with supremeserv team to ensure spares are reaching distributors in time
Collect PO copies from Agri Domestic CBS WWW (for products related to the Nashik & Allied Group) placed on the plant and ensure that the spares order is placed on the plant by the same dealer or Customer
Attending site complaints along with ASCs / Dealers on cases where ASC is not able to resolve and satisfy customers including vendor products
Review of warranty claim forms and send for requisite approval and monitoring till settlement of claim thro S3.
Monitor and control Distributor spares maintenance & monthly reporting to ensure spares are available to the market. Inputs to ASC policy as per guidelines received from management for betterment of service.
Attend and take up Product issues should be taken up for discussion in QCOM meetings and ensure corrective and preventive action Responsible for maintaining record of documents related to ISO Ensure Toll free numbers calls are correctly assigned (either directly or through a system) Collect compile competitors data. Areas where there is no support to followup escalate and also flag risks
Required Experience:
Manager
Employment Type
Full-Time
