Technical Lab Specialist

SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.

Job Title:Technical Lab Specialist

Location: Mississauga Canada (Hybrid)

Who We Are:

At SOTI we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us being visionary is more important than doing things the way theyve always been done.

Whats in it for you

The People From our humble origins in our founders basement to our industry leading position today SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth continuous innovation and fun.

The Growth Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line. SOTI is a fastpaced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology Youll get the chance to work with leading edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTIs partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What Youll Do

As a Technical Lab Specialist you will support the setup testing and deployment of devices and environments for SOTIs corporate and field marketing tradeshow events. This includes gathering devices industry vertical and environmental requirements from the Business Development team.

You will play a key role in the SOTI One Platform demo flow ensuring its functionality and contributing to ongoing improvements. Additionally you will be responsible for designing the internet and power requirements tailored to each booths unique setup.

Beyond tradeshow events and environments you will assist with the setup and maintenance of environments for Education Services Global Training and Sales Engineering regional demo environments.

Responsibilities

• Assist with the entire technical setup and deployment of SOTIs devices and environments for all corporate and field marketing tradeshow events.

• Gather device industry vertical and environment requirements from the Business Development team to ensure event success.

• After each event reinventory all equipment collect feedback and implement improvements.

• Support the SOTI One Platform demo flow ensuring functionality and contributing to ongoing enhancements.

• Work with the Technical Lab Manager on overall strategy and yearly goals.

• Collaborate with leads on new demo flows and continual improvement of environment capabilities.

• Assist with the setup deployment and maintenance of Global Training and Education Services environments both cloud and onpremises for internal testing documentation creation and training sessions.

• Assist with the setup of Global Training and Education Services device and feature setup requests.

• Assist with Sales Engineering regional demo environments including setup upgrades maintenance and troubleshooting for regional SMEs.

• Assist with planning scheduling and execute regular upgrades and maintenance of demo servers.

• Ensure all demo servers are running the latest stable software versions and security patches to maintain reliability and security.

• Troubleshoot serverrelated issues promptly to minimize downtime and disruption.

• Coordinate closely with product teams to align server upgrades with product releases and demonstrations.

• Monitor and optimize server performance reliability and resource utilization.

• Document server configurations upgrade processes troubleshooting steps and best practices.

• Collaborate with the sales team to tailor demo environments for customer presentations and proofofconcept activities.

Qualifications

• Experience in mobile Cloud clientserver or other enterprise technologies.

• Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure.

• Experience with IOT devices protocols and technologies.

• Experience and knowledge of server virtualization (ex: Hyper V. ESXi etc).

• Problem solving and troubleshooting skills.

• Extensive knowledge of computer networking (routers switches firewalls subnetting vlans etc).

• Ability to learn products features and technologies with minimal assistance.

• Strong oral interpersonal and written communication skills to effectively work with team members peers and stakeholders.

• Willingness to embrace change and process improvements to streamline work processes.

• Ability to concurrently work on multiple projects and remain flexible to adapt to changing requirements and priorities.

• Become proficient in all SOTI One platform products (SME in several).

Additional Assets

• Sales experience and ability to demonstrate technical products using sales value selling.

• Windows Enterprise Software knowledge.

• Enterprise Mobility Management knowledge.

• Any other additional programming languages.

• 35 years in a technical software related role.

#LISI1

If you want to bring your ideas to life apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process please notify People & Culture at .

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.