Client Solutions Specialists - IFL
Client Solutions Specialists - IFL
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Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and midmarket firms rely on SS&C for expertise scale and technology.
Job Description
Get To Know Us:
SS&C Technologies is the worlds largest independent hedge fund and private equity administrator as well as the largest mutual fund transfer agency. SS&Cs unique business model combines endtoend expertise across financial services operations with proprietary software and solutions to service even the most demanding customers in the financial services and healthcare industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model
Your Future: Income Protection Insurance & Salary Continuance
Work/Life Balance: FlexibleTimeOff
Your Wellbeing: Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance
Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity
Training: HandsOn TeamCustomised including SS&C University
Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
Were looking for 15 passionate clientfocused individuals to join our team as Client Solutions Specialists. In this key contact centre role youll be the first point of contact for our clients and financial advisers delivering outstanding service via phone email and web chat. Youll assist with enquiries related to superannuation insurance investments and pensions helping our clients navigate their financial journey with confidence and care.
Handle inbound calls and emails from clients and financial advisers
Provide accurate information and support across superannuation insurance investments and pensions
Address enquiries and resolve issues in an efficient and professional manner
Maintain accurate and uptodate records of all client interactions
Collaborate with a diverse team to meet and exceed performance targets
Uphold the companys values and ensure high service standards in every interaction
What You Will Bring:
Excellent verbal and written communication skills
Strong interpersonal skills and a genuine passion for helping others
Positive attitude with a commitment to delivering exceptional service
Willingness to learn and adapt to new information systems and processes
Availability to work a rotating roster between 8 am and 8 pm Monday to Friday
Comfortable working in a hybrid model (minimum 2 days in the office per week with flexibility to do more)
Office locations Docklands (VIC) Parramatta (NSW) Wollongong (NSW) Brisbane (QLD) and Hobart (TAS)
No prior financial services experience required comprehensive training provided
A background or interest in superannuation insurance investments and pensions.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or feebased recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
