Senior Customer Solutions Manager, Public Sector
Senior Customer Solutions Manager, Public Sector
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about shaping the future of public sector customers by paving the way for
innovation through customer advocacy Do you have the program management and technical acumen to earn trust with customers and project team members alike Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our
Worldwide Public Sector (WWPS) Australia New Zealand (ANZ) team to help customers realize
sustained business value by accelerating their cloud transformation journey.
You will have the opportunity to collaborate with customers sales solutions architecture and
service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work set business goals identify appropriate resources track and report on progress and develop schedules.
Working across AWS to apply your technical business and program management expertise to solve complex and challenging technology problems for our customers. You will also advise our customers and their executives on what a successful cloud journey looks like and what needs to be done in their environments to support that.
This is a technical role and requires successfully gaining the Solution Architect Associate certification within the first 6 months of employment. Experience in enterprise technology sales within the national security sector and the ability to maintain appropriate security clearances are essential.
At AWS we value critical thinking selfmotivation and the ability to deal with ambiguity. You should bring a cool head strong technical background be detail oriented have excellent problem solving abilities and be an exemplary communicator. We love people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a team goal. You are encouraged to think big invent and take ownership on customer challenges.
This position may require 25% 40% travel dependent on geo and time of year.
Key job responsibilities
Working backwards from the Customer we dive deep to understand context vision and strategic goals to guide and accelerate cloud journeys.
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services AWS partner solutions AWS best practices and other.
Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experiencebased accelerators training partners and other.
Governance: You establish and mature operating models / structures to drive scale and longterm success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a global community of Customer Solutions Managers (CSM) delivering cloud solutions for our customers.
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
innovation through customer advocacy Do you have the program management and technical acumen to earn trust with customers and project team members alike Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our
Worldwide Public Sector (WWPS) Australia New Zealand (ANZ) team to help customers realize
sustained business value by accelerating their cloud transformation journey.
You will have the opportunity to collaborate with customers sales solutions architecture and
service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. You will work with customer and internal stakeholders to scope work set business goals identify appropriate resources track and report on progress and develop schedules.
Working across AWS to apply your technical business and program management expertise to solve complex and challenging technology problems for our customers. You will also advise our customers and their executives on what a successful cloud journey looks like and what needs to be done in their environments to support that.
This is a technical role and requires successfully gaining the Solution Architect Associate certification within the first 6 months of employment. Experience in enterprise technology sales within the national security sector and the ability to maintain appropriate security clearances are essential.
At AWS we value critical thinking selfmotivation and the ability to deal with ambiguity. You should bring a cool head strong technical background be detail oriented have excellent problem solving abilities and be an exemplary communicator. We love people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a team goal. You are encouraged to think big invent and take ownership on customer challenges.
This position may require 25% 40% travel dependent on geo and time of year.
Key job responsibilities
Working backwards from the Customer we dive deep to understand context vision and strategic goals to guide and accelerate cloud journeys.
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.
Value Realization: You identify and accelerate the customers realization of value throughout the cloud lifecycle through the adoption of AWS services AWS partner solutions AWS best practices and other.
Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experiencebased accelerators training partners and other.
Governance: You establish and mature operating models / structures to drive scale and longterm success through the application of AWS frameworks and mechanisms.
A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a global community of Customer Solutions Managers (CSM) delivering cloud solutions for our customers.
About the team
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
2 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Bachelors degree in science technology engineering math business or equivalent
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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