Director of Operations - Financial Firm - Woodland Hills, CA
Director of Operations - Financial Firm - Woodland Hills, CA
Posted on :
06-05-2025
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1 Vacancy
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Monthly Salary
$ 58 - 68
Vacancy
1 Vacancy
Posted on :
06-05-2025
Job Description
Director of Operations
Our successful boutique wealth management firm in Woodland Hills California is currently searching for a Director of Operations. An experienced Director of Operations will oversee the design/enhancement implementation reporting and oversight of the firms daytoday back office financial information customer service human resources compliance training and client reporting processes and systems. Reporting to the CEO and working as a key member of the leadership team the Director of Operations will take a leadership role in building implementing and overseeing all the firms systems processes workflows and procedures. In addition the Director of Operations will play a critical role in making certain that the firm is meeting its financial and service commitments to its clients employees and shareholders in a manner that is efficient economical motivating and compliant with all applicable rules and policies.
The Director of Operations will also play a critical role in helping to shape and guide the future growth and development of the organization. Because they are responsible for the overall wellbeing of the companys operations these types of managers tend to have a bigpicture perspective. They are able to determine needs within the company and connect groups to work together to solve problems as they arise. They need to be critical thinkers who can analyze situations and make decisions geared toward the companys best interests rather than those of a single department. This position may have supervisory responsibility over other administrative personnel from time to time. If this sounds like you apply today!
Minimum Requirements:
- Bachelors Degree required
- 2 years experience working/managing a financial services office preferred
- Working knowledge of MS Office and internet navigation
- Insurance License preferred but not required
- Experience working in a fastpaced environment
This position requires that you possess the following skills:
- Superior ability to motivate team to act towards achieving goals
- Strong organizational skills and time management skills
- Excellent communication at a high level
- Excellent interpersonal skills
- Excellent analytical skills
- Excellent attitude and an extraordinary client service orientation
- Attention to detail and accuracy
- Consistent followthrough
- Ability to handle multiple tasks and operate in tight deadlines
Duties and Responsibilities:
The operations or back office of a Registered Investment Advisory Firm consists of creating and overseeing policy and procedure as it relates to every operational aspect of a clients relationship with the firm. It includes all corporate communications client presentations account opening transfer of accounts account servicing keeping records up to date for compliance purposes and contact records accurate for partners clients vendors suppliers and service entities of the firm. This relationship starts when a lead is created in the CRM and in every step from that day forward.
The primary goal of the Operations Department is to help exceed client service expectations. That is to take the client and relationship information and put it into systems so that partners relationship managers and service teams can maintain a consistent relationship with that client. Operations dedicated to creating a client service experience as an ongoing enhancement of what it was the day before all while keeping overhead costs within the range established by the firm as appropriate and effective.
Operations Duties Enhanced and Implementation:
- Maintain and refine customer relationship management system to improve processes
- Maintain clear procedures for account opening transfer of accounts followup with custodians and ongoing client service
- Ensure firm is meeting its financial and service commitments to its clients in a manner that is efficient economical and compliant with all applicable rules and policies
Reporting:
- Maintain and refine CRM reporting for timely and accurate data regarding new accounts lead generation and prospect conversion. Keep accurate monthly reports of NNA in relationship to conversions and lead generation and present all reports to owners on a regular basis
- Maintain CRM procedures and implement programs to keep communications with clients accurate up to date and clean
- Report to CEO and advisors on all communications as to the effectiveness of that communication about email bounces returned mail number of emails opened number of clients engaged in activities the firm has conducted in the timeframe reported on. The goal of these reporting processes is to evaluate cost versus benefit of the activity
HR Technology and Training:
- Work with owners on shaping and guiding firm toward bottom line growth through continual evaluation of current contracts and costs of technology and training. Search out cost effective ways for training and CE for all advisors and staff
- Create and refine HR policies with goal of establishing productive workplace environments for active recruiting of advisors and highquality staff
- Salary: $58K $68K DOE
- Benefits Health Retirement Plan PTO Bonus Opportunities
- Hours 8:30am 5:30pm MF
The position and duties are subject to change based on firm needs and your professional development
Presented by Advisor Employee Services Thank you for your interest in the Director of Operations role. Advisor Employee Services a consulting firm located in Lenexa Kansas represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided We are not a staffing firm but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed please apply today!
Required Experience:
Director
Employment Type
Full Time
Key Skills
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