Part Time Front Desk Agent/Larkspur Landing
Part Time Front Desk Agent/Larkspur Landing
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel including but not limited to directions hours of outlet operation hotel services hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- Must be able to handle any complaints with confidence
Requirements
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Handle checkin and checkout processes efficiently.
- Manage reservations including modifications and cancellations.
- Respond to guest inquiries via phone email or inperson with professionalism.
- Assist guests with special requests and provide information about hotel amenities and local attractions.
- Address any guest complaints or issues promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with other departments to enhance the overall guest experience.
Skills
- Strong phone etiquette to effectively communicate with guests.
- Experience in guest services within a resort or hotel setting is preferred.
- Excellent front desk management abilities to handle multiple tasks simultaneously.
- Proficient in hospitality management practices to ensure quality service delivery.
- Multilingual skills are a plus enhancing communication with diverse guests.
- Strong customer service orientation with a focus on guest relations.
- Ability to work well under pressure while maintaining a positive attitude.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
