Patient Financial Services Coordinator
Patient Financial Services Coordinator
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Job Description
Overview
Fred Hutchinson Cancer Center is an independent nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle Fred Hutch is the only National Cancer Institutedesignated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation HIV/AIDS prevention immunotherapy and COVID19 vaccines Fred Hutch has earned a reputation as one of the worlds leading cancer infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology infusion radiation proton therapy and related services and network affiliations with hospitals in five states. Together our fully integrated research and clinical care teams seek to discover new cures to the worlds deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration compassion determination excellence innovation integrity and respect. Our mission is directly tied to the humanity dignity and inherent value of each employee patient community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.
The Financial Coordinator ensures that all authorizations/certifications requirements are completed in accordance with the payers criteria in a timely manner prior to services being rendered. Works with insurance companies on behalf of patients to determine coverage and benefit limits.
Responsibilities
- Obtains benefits and secures insurance approvals.
- Coordinates the resolution of insurance issues with other departments.
- Notifies and documents approvals for other departments and partner organizations.
- Answers insurance related questions from patients schedulers providers and partner organizations.
- Address patient complaints and escalate as needed.
- Identifies potential risk issues and notifies supervisor or manager.
Qualifications
Required:
- High School Diploma or equivalent.
- 23 years of relevant experience.
- Ability to summarize and explain complex concepts.
- Ability to empathize with patients and their families and have difficult conversations regarding financial matters.
- Proficient with email software systems.
- Ability to work in a fast paced complex environment.
- Ability to multitask prioritize and problem solve.
Preferred:
- Prefer experience with Electronic Medical Records insurance company billing requirements oncology financial clearance MS Office Suite
- Knowledge of CPT ICD10 and medical terminology.
The hourly pay range for this position is from $25.22 to $35.90 and pay offered will be based on experience and qualifications.
Additional Information
Required Experience:
IC
Employment Type
Full-Time
