Specialist, Care Facilities
Specialist, Care Facilities
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Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
Job OverviewThe Specialist Care Facilities (CFS) role is responsible for maintaining a safe healthy and secure functional Customer Experience Center (CEC) environment.
The CFS collaborates closely with their onsite and national peers Regional Facilities Manager HQ Leadership CEC Leadership vendors and crossfunctional partners to implement strategic direction maintain a safe working environment while balancing immediate onsite needs and asks. This position is the first point of contact for CEC facilities operations and is expected to operate efficiently prioritize effectively ensure quality workmanship and interact with all employees visitors and partners with an ambassadorlike approach.
The CFS provides the support and analysis for overall daytoday operations and facility management for assigned Care site in partnership with facilities peers. The position responds to issues and site facilities needs including but not limited to; minor maintenance repairs; event setup/takedown; comfort control; prepare reports and light analysis; project participation and tracking of program/project milestones; oversee tactical progress for assigned programs; place work and goods orders; expense reports and vendor payment; disaster planning; identify & resolve issues process improvements or recommend controls and measurements; oversees projects as warranted.
The CFS role will be based out of a CEC and rare travel may be required to assist another location or join a department meeting. The role will share responsibility for 24/7/365 oncall availability with onsite facilities peers. Shared responsibility for occasional offshift work will be required to support vendors maintenance or site events.Job Responsibilities:
- Responsible for resolving facilities issues in support of maintaining a safe healthy environment for CEC staff and visitors including but not limited to: Electrical Mechanical PlumbingJanitorial/Caf/lawn (etc.) vendor management ensuring work is complete and quality levels metSecurity partnership; audit supportEvent support Signage ordering placement maintenanceMailroom; Receiving/Shipping deliveriesSupplies/equipment ordering/receivingThe role is responsible for familiarity with current city state and federal codes and regulations governing the facility. The role is also responsible for authorship and upkeep of Facilities Benchmarking and Disaster Business Continuity plans for facility. The role will coordinate inhouse moves adds or changes including system furniture reconfigurations special accommodation & ergonomic equipment and new construction. Review and collaborate on related drawings specifications and estimates. Support vendor access supplies or equipment needs. Coordinate on and offsite storage activity. Conflict resolution to support successful initiative completion.
- Partner with facilities peer(s) on site financial and reporting responsibilities including but not limited to: Preparation and monitoring of monthly site budget tracker generation of Purchase Orders track invoices and AP of contracts for maintenance and repair of facility operating budgets and reconciliation of expenses. Awareness/participation of initiatives and priorities expected to help meet site and Enterprise objectives. Collaborate with TMUS Engineering IT Finance Procurement Environmental Health & Safety and Corporate Real Estate for special facilityrelated projects.
- Partner with Regional Facilities Manager and Critical Infrastructure Team to support quarterly preventative and asneeded maintenance of critical equipment including HVAC electrical and mechanical systems firelifesafety systems and related services. Partner with HQ Security Environmental Health & Safety and Corporate Real Estate on audits and enhancement projects.
- Also responsible for other Duties/Projects as needed by the business.
- High School Diploma/GED (Required)
- Experience working in a multibuilding multicampus or call center facility. Preferred
- Experience working with HVAC or other mechanical systems as well as furniture systems. Preferred
- Microsoft Office (Required)
- Customer Service (Required)
- Communication (Required)
- Cross Functional Relationships (Required)
- Accounting (Preferred)
- Invoicing (Preferred)
- Purchase Orders (Preferred)
- Accounts Payable (Preferred)
- Project Management (Preferred)
- Certified Property Manager (CPM) (Preferred)
- Building Owners & Managers Association (BOMA) (Preferred)
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $22.63 $40.82Corporate Bonus Target: 5%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
