Assistant Director of Client Success - Ambulatory
Assistant Director of Client Success - Ambulatory
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Provide direct supervision and mentorship to clinical and administrative staff in both Dental and Ambulatory departments.
- Support department managers/supervisors with hiring onboarding training and performance management.
- Increase customer engagement
- Develop and nurture proven relationships with clients serving as their primary point of contact.
- Become experienced in the clients strategic business targets and operations.
- Regularly check in with clients understand their evolving needs and identify opportunities for additional services.
- Facilitate or host webinars with experts to enhance customers product knowledge.
- Monitor contract renewals and proactively engage with clients to secure renewals.
- Identify opportunities for upselling additional products or services to meet client needs.
Requirements:
- Bachelors degree in any discipline Marketing Computer Science or a related field.
- Proven experience as a Customer Success Manager or in a similar clientfacing role.
- Proven communication negotiation and interpersonal skills.
- Ability to understand technical concepts and translate them into clientfriendly terms.
- Resultsdriven with a focus on customer satisfaction and retention.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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