Job ID #31062: General Manager, Public Works

Contribute to the City of Hamilton one of Canadas largest cities home to a diverse and strong economy an active and inclusive community a robust cultural and dining scene hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service courageous change steadfast integrity collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31062: General Manager Public Works
• Union:NonUnion
• Job Description ID #: 2012
• Close date: Interested applicants please submit your application to Lindsay Millard atby 4:00 p.m. on May 30 2025.
• Internal applicants should apply with your work email address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

THE CITY

As one of Canadas largest cities the City of Hamilton is home to a diverse and strong economy an active and inclusive community a robust cultural and dining scene hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core and so much more.

With a culture of collective ownership steadfast integrity courageous change sensasional service and engaged empowered employees the City is seeking talented and ambitious individuals who embody these values to join their team.

THE OPPORTUNITY

As General Manager of Public Works you will play a critical role in shaping Hamiltons infrastructure services and public spaces improving the daily lives of more than half a million residents. Reporting directly to the City Manager you will lead a crucial department overseeing essential services that drive Hamiltons vision vibrancy and growth.

The Public Works portfolio inludes technical and professional staff across Transportation Operations & Maintenance Engineering Services Hamilton Water Transit Environmental Services Corporate Facilities and Energy Management Waste Management and Corporate Asset Management.

In this role you will advance the departments goals of operational excellence service innovation and enhanced public accountability ensuring that Hamilton delivers highquality reliable services residents can trust.

Overseeing both technical and professional staff you are a visionary strategic and resultsdriven leader who brings bold ideas high integrity and a collaborative management style. You champion customer experience excellence drive continuous improvement and lead with transparency and accountability building public trust while delivering real measurable outcomes for the community.

This is an extraordinary opportunity to help shape the future of Hamilton leading key public works initiatives that enhance quality of life promote sustainability strengthen public confidence and deliver exceptional service experiences to residents businesses and visitors.

PROFESSIONAL QUALIFICATIONS & EXPERIENCE

• Lead strategic and operational planning to deliver highquality customerfocused services that align with the Citys vision and strategic priorities.
• Champion a culture of customer experience excellence continuous improvement transparency and accountability within the department and across all operations.
• Develop and deliver expert advice to the City Manager Mayors Office Council and Standing Committees on departmental policies programs risks and emerging opportunities.
• Develop recommend and implement strategic policies and new program directions as approved by Council ensuring transparency and public engagement where appropriate.
• Ensure compliance with applicable provincial and municipal statutes regulations and policies proactively managing operational risks and safeguarding City assets.
• Lead the development and oversight of departmental business plans operating budgets and capital budgets fostering fiscal transparency responsible resource management and alignment with community needs.
• Build develop and mentor a highperforming leadership team committed to service excellence innovation public accountability and staff engagement.
• Foster strong relationships with internal and external stakeholders including other levels of government the business community developers and residents to enhance service responsiveness and community trust.
• Monitor measure and report departmental performance using clear transparent metrics with a focus on outcomes service quality and continuous improvement.
• Promote a healthy safe respectful and inclusive workplace that meets all applicable legislative and corporate standards and fosters a positive employee experience.
• Serve as Acting City Manager on a rotational basis with other members of the Senior Leadership Team.

CORE LEADERSHIP COMPETENCIES

• Strategic Leadership: Sets a clear customercentered vision aligned with corporate priorities; anticipates challenges and opportunities in a dynamic environment.
• Customer Experience Excellence: Prioritizes service quality responsiveness accessibility and innovation to continuously improve the customer journey and public satisfaction.
• Innovation and Change Management: Fosters a culture of creativity datadriven decisionmaking and continuous learning; leads staff and the organization through change and growth.
• Operational Accountability: Drives operational excellence financial stewardship and clear transparent performance reporting that builds public trust.
• People Leadership: Builds a diverse inclusive and highperforming team culture focused on staff engagement learning professional growth and service delivery.
• Relationship Building and Political Acuity: Navigates complex political and stakeholder environments with credibility transparency and integrity.
• Public Trust and Transparency: Makes decisions that are evidenceinformed clearly communicated and aligned with public expectations and longterm strategic objectives.

QUALIFICATIONS

• Proven senior leadership experience in a complex multiservice public sector environment supported by a postsecondary degree in a relevant field such as Engineering Business Administration Public Administration or an equivalent combination of education and experience.
• Extensive knowledge of municipal operations and regulatory frameworks related to infrastructure transportation water and wastewater management environmental services waste management fleet and facilities.
• Demonstrated success in longrange strategic planning and bigpicture thinking as well as operational delivery continuous improvement and performance accountability.
• Strong financial management and accountability with operating and capital budgeting revenue and investment opportunities in a manner which supports economic growth and sustainable services.
• Exceptional communication facilitation and negotiation skills with a proven ability to explain complex issues clearly to diverse audiences including Council media vendors unions and the public.
• Skilled relationship builder with experience engaging elected officials other levels of government unions business leaders and community organizations.
• Commitment to leveraging technology and digital solutions to enhance service delivery transparency public engagement and operational efficiency.
• Strong knowledge of the Occupational Health and Safety Act and applicable regulations with a demonstrated leadership record in fostering a safe respectful and healthy workplace.

SALARY: Grade 13

Hours: 35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

The City of Hamilton is an equal opportunity employer that is committed to inclusive barrierfree recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars the City of Hamilton is committed to providing equitable treatment to all with respect to barrierfree employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process up to the point of undue you require accommodation to participate as a candidate in the hiring process please communicate your needs to the LHH Knightsbridge project team.

CONTACT INFORMATION

If you are interested in being considered for this exciting and impactful senior leadership position please forward your cover letter and resume to Lindsay Millard at

Should you have any questions regarding this opportunity please contact a member of the project team:

Stephen Hime Partner

Lindsay Millard Senior Consultant

Oksana Krupa Executive Assistant

About LHH Knightsbridge

LHH helps organizations simplify the complexity associated with transforming their leadership and workforce so they can accelerate results with less risk.

As global leaders in Talent and Leadership Development Career Solutions and Executive Interim and MidLevel Search we assist organizations in finding new talent and helping their employees navigate change become better leaders develop better careers and transition into new jobs. We have the local expertise global infrastructure and industry leading technology and analytics required to simplify the complexity associated with executing critical talent and workforce initiatives reducing brand and operational risk. Teams across Canada and around the world leverage our proven programs and global experience to deliver tailored solutions to clients that align talent with the needs of their business.

Established in 1967 we have been providing outplacement services for 52 years. LHH is a wholly owned subsidiary of Adecco SA a publicly held Fortune Global 500 firm and the worlds leading provider of HR solutions with approximately 32000 FTE employees and 5100 branches in over 66 countries and territories around the world. LHH has more than 4000 employees around the globe including 2200 certified Career Coaches.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification and for internal applicants subject to discipline up to and including termination.