Global Command Centre Manager (Global Incident Management) - Vice President

Job Description:

Job Title Global Command Centre Manager (Global Incident Management)

Corporate Title Vice President

Location Jacksonville FL

Overview

The Global Incident Management (GIM) function ensures a timely and effective response to major incidents aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process ensuring compliance with established processes/procedures. Operating a follow the sun service model across three regions to provide 24/5.5 support.

Within the GIM Function there is a Global Command Centre.

The Global Command Centre is an integral part of the Global Incident Management Function within Operations Management Technology Data & Innovation (TDI).

What We Offer You

• A diverse and inclusive environment that embraces change innovation and collaboration

• A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits

• Educational resources matching gift and volunteer programs

What Youll Do

• Lead and manage the Global Command Centre Operations across multiple time zones

• Develop and implement processes for Incident detection escalation resolution and post incident analysis

• Collaborate with Information Technology (IT) teams to maintain situational awareness and operational stability

• Continuously assess and improve command centre processes tools and technologies Lead incident response drills and readiness exercises

• Manage lead and develop the regional Command Centre managers ensuring effective service delivery manging performance and development objectives effectively

• Driving strategic change in addition to implementing service improvements and embedding a positive organisational culture for the Global team Participate on weekend incident on call escalation

How Youll Lead

• Act as the senior Global escalation point for the Command Centre Team management Ability to lead and develop a virtual team of command centre managers comprising of onsite and remote resource

• Stakeholder Collaboration Developing and managing stakeholder relationships

• Strategic Change Drive and act as an ambassador of strategic change and continual service improvement Coaching and mentoring team members

Skills Youll Need

• Advanced experience in managing a Global Command Centre function and indepth knowledge of ITIL processes including Incident Problem Change Event and Knowledge Management

• Excellent stakeholder engagement and experience in leading crossfunctional teams in a critical function and managing diverse global stakeholders with a proficiency in communicating with senior leadership and technical teams

• Experience with monitoring and observability tools and an ability to rapidly assess situations and coordinate incident resolution during high impacting incident events

• Ability to remain calm controlled and rational especially in high demanding situations Excellent communication skills and ability to articulate technical information into simplified language demonstrating strong analysis and problemsolving skills along with excellent written and verbal communication at all levels

• Strong strategic thinking capable of aligning practices with global objectives to drive continuous service improvement

Skills That Will Help You Excel

• Excellent Stakeholder engagement skills

• Excellent communication both written and verbal skills

• Ability to articulate technical communications into business language

• Excellent leadership skill

• Selfmotivated and ability to operate in a critical fast paced environment

Expectations

It is the Banks expectation that employees hired into this role will work in the Jacksonville FL office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville is$100000 to $145500. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

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