Director of Patient Access
Director of Patient Access
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
The Director Patient Access is responsible for strategic leadership operational oversight and performance management of patient access functions across the facility and offsite locations. This role directs registration insurance verification financial counseling scheduling and other frontend revenue cycle processes to optimize patient experience and revenue integrity. The Director Patient Access ensures compliance with regulatory requirements drives process improvements and fosters collaboration between patient access teams and key stakeholders including medical staff administration and revenue cycle leadership.
Essential Functions
- Leads manages and mentors patient access professionals across multiple locations ensuring high levels of performance productivity and customer service.
- Develops staffing models recruitment strategies and retention initiatives ensuring the department meets operational demands while fostering a positive workplace culture.
- Oversees all patient access functions including registration insurance verification scheduling preauthorization financial counseling and pointofservice collections.
- Implements and enforces standardized policies and procedures to drive efficiency minimize errors and improve financial outcomes.
- Monitors departmental workflows and KPIs ensuring timely completion of registration eligibility verification recurring discharges audits unbilled accounts and insurance validations.
- Collaborates with the Shared Services Center (SSC) and facility CFO ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement.
- Ensures compliance with regulatory audit and accreditation requirements tracking performance and implementing corrective actions when necessary.
- Works closely with other hospital departments and physician offices improving coordination between clinical and financial teams to optimize patient throughput.
- Develops and implements training programs for staff ensuring adherence to policies revenue cycle workflows and regulatory guidelines.
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- Bachelors Degree in Healthcare Administration Business Administration or a related field required
- Masters Degree in Healthcare Administration Business or a related field preferred
- 57 years in patient access healthcare operations or revenue cycle management required
- 35 years of demonstrated experience in progressive leadership roles required
- Extensive knowledge of healthcare regulations payer requirements and revenue cycle operations preferred
Knowledge Skills and Abilities
- Strong leadership and teambuilding skills with the ability to motivate and develop staff.
- Excellent communication skills both written and verbal with the ability to interact effectively with patients staff and senior leadership.
- Strong problemsolving and critical thinking abilities with a focus on process improvement.
- Detailed knowledge of healthcare billing coding insurance verification and financial counseling.
- Proficiency with data analysis report generation and performance metrics to drive continuous improvement.
- Ability to manage multiple projects and priorities in a fastpaced environment
Licenses and Certifications
- CHAM Certified Healthcare Access Manager preferred
INDNC
Required Experience:
Director
Employment Type
Full-Time
