Adventureland Park - Retail Management Intern

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

If you want to learn operations people skills and business leadership this is the opportunity for you! This position offers the most unique fun yet demanding and rewarding atmosphere in which a student could spend their summer. This is a position that will assist department managers in all aspects of operations within the Retail and Merchandising departments of an amusement park. The student will have the opportunity to develop and extend leadership communication and management skills through extensive contact with department heads supervisors employees and guests. This position involves quickly developing the experience competence and confidence to oversee the entire department.

We are currently looking for a:

Adventureland Park Retail Management Intern

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail and Rentals team and any other assigned departments
• Lead by example attitude and as a representation of Adventureland Resorts core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees including hiring orientation training performance coaching and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities
• Ensure that the scheduling of minors remains in compliance with all Federal and State laws and regulations.
• Assist with timekeeping and tip allocations for all assigned hourly team members

Departmental Duties:

• Lead and complete special projects to improve process and operational efficiencies
• Develop the knowledge experience judgement and confidence to perform the duties of a Retail Manager
• Provide operational and administrative support for all aspects of the Retail department
• Participate in all aspects of Retail preparation and sales during peak times
• Establish meaningful working relationships with new and returning managers and employees
• Complete daily documentation including daily schedules checklists tracking forms and employee records
• Manage inventory levels by completing daily stocking of all gift shops checking orders and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Assist with inventorying and buying of merchandise
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Oversee ancillary duties related to lockers speedy pass and water park rentals
• Assist with PointofSale (POS) maintenance including database programming and troubleshooting
• Participate in and conduct weekly department planning meetings
• Work directly with department heads to accomplish tasks
• Assist with the setup of merchandising for special events (e.g. Oktoberfest Phantom Fall Fest Holiday Lights)
• Participate in social activities with over one hundred international college students
• All other duties assigned by leadership

Education and Experience:

• Recent graduate or at least 2 years undergraduate study in Supply Chain Hospitality Business Management Merchandising or a related major.
• 1 years of previous work experience preferably in a related role
• Previous amusement park theme park or waterpark experience highly desired

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Ability to comply with all uniform policies
• Valid drivers license with a good driving record
• Ability to operate various motorized vehicles including trucks golf carts forklifts etc.
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Ability to handle highpressure situations meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problemsolving abilities
• Must possess proficiency with Microsoft Excel Word and Power Point
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus
• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to stand walk and remain on feet for majority of the workday
• Ability to frequently stoop twist kneel bend squat or reach above shoulders
• Ability to use a step ladder in a safe and proper manner
• Ability to remain sedentary for periods of time while using a computer or POS equipment
• Ability to carry push pull lift and hold objects weighing 1050 pounds or more

Working Conditions:

• This role will be based in one or more retail locations throughout the park with exposure to both indoor and outdoor environments
• Subject to frequent interruptions and requests that may require reprioritization of activities
• Frequent exposure to the variable outside temperatures including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Some exposure to dust and chemical cleaning agents

Team member benefits:

Working at Adventureland Resort is about making people happy! Its about being independent and having fun making new friends and earning extra money while doing so. As a Adventureland Resort employee you can be the smiling face that makes a great first impression for incoming guests a cook that serves up tasty treats and culinary delights a lifeguard who soaks up the sun while keeping guests safe or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits:

• Flexible schedule

• Ability to crosstrain and learn unique skills across various departments

• Free admission to Adventureland Theme Park/Waterpark and all Palace Entertainment parks on your days off

• Invitations to exclusive companysponsored employee events throughout the season
  

Weve got great jobs for people just starting out in the workforce looking for a second job or staying active after retirement. If you want a fun flexible job with an innovative company look no further than Adventureland Resort. Apply today!

Do not miss the chance to spark your career now!