Customer Solutions Manager
Customer Solutions Manager
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Job Description
Make an Impact as a Leader in Service Excellence!
At FloHawks weve proudly served our community for over 50 years with industryleading plumbing septic and environmental services. Were now looking for a highenergy peoplefirst Customer Solutions Manager to elevate our service teams and fuel our next phase of growth. If youre a natural leader with a passion for developing people streamlining operations and ensuring every customer experience is exceptionalthis is your opportunity to lead with purpose and drive results in a fastpaced missiondriven environment.
Compensation: $85k to 95K BONUS!
Location: 16207 Meridian Ave E Puyallup
What Youll Do:
Lead coach and mentor our Customer Service and Service Advisor teams to meet and exceed business goals.
Drive revenue and job count growth across all service lines: Septic Storm Water Drain Cleaning Plumbing and Electrical.
Oversee hiring onboarding and continuous training for your teams.
Maintain 97% customer satisfaction through service excellence and relationship management.
Provide oversight of backoffice operations including billing reporting and payroll coordination ensuring accuracy timeliness and process integrity.
Monitor performance through weekly and monthly reporting goal setting and ongoing coaching.
Collaborate crossfunctionally with Dispatch Operations and Leadership to ensure smooth scheduling workflow and resource planning.
Champion internal communication and process improvement across teams.
Uphold company valuesSafety Integrity Accountability and Customer Focusin all team and customer interactions.
What You Bring:
2 years of proven success driving growth in a servicebased environment.
2 years of leadership experience including team development and conflict resolution.
Experience overseeing administrative and back office functions including billing and payroll.
A strategic mindset with strong communication and interpersonal skills.
Proficiency with Microsoft Office and the ability to quickly learn new systems.
Organized flexible and excited to lead diverse teams in a highvolume environment.
Bachelors degree or equivalent experience preferred.
Why Join FloHawks
Be part of a respected brand with deep roots and an exciting future.
Enjoy a collaborative highintegrity work environment that values teamwork customer care and growth.
Help shape the success of a company committed to safety service and sustainability.
Ready to Lead
Send us your resume and a short introduction explaining why youre the right person for this pivotal role.
Required Experience:
Manager
Employment Type
Full-Time
