CRM Manager
CRM Manager
Posted on :
06-05-2025
Employer Active
1 Vacancy
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Job Description
About Us
We are a leading ecommerce company in the lighting industry dedicated to providing highquality lighting solutions to customers across various platforms. Our team is young dynamic and full of energy always striving for innovation and excellence. We are looking for talented individuals to join us and be part of our exciting journey.
Job Highlights
- Salary: $25$40 per hour (negotiable based on experience).
- Benefits: Group health insurance (medical dental vision life) paid vacation sick leave 401K retirement plan attendance bonuses and other allowances.
- Career Development: Wellestablished company with structured training and promotion opportunities.
- Work Environment: Young and dynamic team longterm stable positions available. Shortterm applicants or those without legal work authorization will not be considered.
- Employment Requirements: Proficiency in both written and spoken English and Chinese. Must have valid work authorization. OPT/CPT/H1B sponsorship available.
Work Schedule
Monday to Friday 9:30 AM 6:00 PM (onsite only remote work is not available).
Join Us!
If you are passionate about social media marketing enjoy challenges and love creativity we welcome you to join our team!
Contact: Text (Dan)
Responsibilities:
- Manage and optimize the customer database regularly analyzing customer behavior data (e.g. purchase history engagement preferences) to generate insights.
- Develop and execute email marketing strategies (EDM) and customer loyalty programs (e.g. membership points exclusive offers) to enhance customer retention.
- Monitor customer satisfaction metrics (NPS repeat purchase rate) and refine customer journey and communication strategies accordingly.
- Utilize CRM tools (e.g. HubSpot) to automate customer segmentation and targeted outreach improving marketing efficiency.
- Collaborate with multiple teams (marketing sales customer service) to drive customer lifecycle management (acquisition retention repeat purchase).
Requirements:
- 3 years of experience in CRM or customer operations with expertise in HubSpot Salesforce or other CRM platforms.
- Strong data analysis skills capable of deriving insights from customer behavior data (proficiency in Excel Tableau is a plus).
- Excellent customer insight skills able to design personalized marketing strategies to increase retention.
- Experience in email marketing and automation workflows; successful case studies are a plus.
Benefits:
You will enjoy a competitive wage stable hours and an employee discount. Fulltime employees will be eligible for TORCHSTARs benefits package which includes dental and vision coverage life insurance paid time off paid holidays and a 401(k) plan.
- Group Health Insurance
- Dental Care
- Vision Care
- 401(k)
- Life Insurance
- Paid Sick Leave
- Paid Vacation Leave
- Employee Discount
- Gas Reimbursement
We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! TORCHSTAR team members make a difference in the lives of customers colleagues and the communities where we live and work every day. TORCHSTAR is an equal opportunity employer committed to workplace diversity.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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