Team Leader with French
Team Leader with French
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Job Description
Job title:
Team Leader with FrenchJob Description:
What youll be doing:
Important individual tasks
Driving the quality and quantity of outputs from all assigned customer associates
Ensuring customer associates develop the required specialist knowledge communication requirements and process knowledge to deliver the best results.
Control of deployment times (e.g. duty roster breaks)
Productivity: target achievement regarding operational projectspecific key figures
Leadership of the customer associates
Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
Performance management and maintaining adherence to standards processes and workflows
Followup and control of quality assurance
Conducting employee reviews
Projectrelated tasks
Maintaining project documentation and the associated tools
Planning and followup (reviews) of training courses for customer associates
Organising and implementation of team meetings and briefings
Preparing of required reports and presentations
Skills you need to succeed:
German or French C1 level is a must
English B2/C1
Customeroriented thinking and attitude
Exellent organizational and communication skills
Very good analytical and critical thinking
Serviceoriented appreciative and respectful attitude
Good understanding of reltionships and strong relations building skills
Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
Avaiabiity for 4 weeks of training abroad
Whats in it for you:
Mental health helpline a free platform for psychological psychotherapeutic and coaching support
An extra day off for voluntary activities close to your heart
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Opportunity to become one of the Internal Trainers
A multinational environment with strong ties to UK business culture
LuxMed medical healthcare and Generali group insurance
Multisport Plus / Classic or MultiKafeteria benefit systems
A positive atmosphere with excellent worklife balance (a 30minute lunch break included in the 8hour working day)
Location:
KrakowPolandTime Type:
Contract Type:
Fixed Term (Fixed Term)Employment Type
Full Time
