End User Support Engineer (229)
End User Support Engineer (229)
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Job Description
Senior End User Support Engineer
Our Core Infrastructure team is a diverse group of technologists who focus on continuously improving the endtoend resiliency scalability visibility usability and supportability of Mavens technology systems.
The End User Support team is responsible for the user experience at Maven managing technology and facilities to help our users achieve greater productivity. To achieve these goals the team owns responsibility for the office and desktop environment video conferencing systems telephony and more.
The End User Support Engineer ensures that Mavens employees have everything they need to be successful and productive on their desk and at their fingertips. You will take the lead on building efficient desk configurations moving employees setting up new desktops and helping people get the most out of Mavens technology tools. This position forms the first line of support for IT problems and requests coordinating with the other members of the Core Infrastructure and development teams as necessary to resolve end users requests and keep our employees productive. Maven is a varied and fast paced environment; theres always something new to learn and plenty of room for growth. For the right person this can quickly grow into a leadership role.
Responsibilities
- Manage the installation and configuration of desktop computing solutions
- Application Management including configuration and version control.
- Provide Escalation level support for the Windows and Linux desktop environments
- Facilitate technology setups for new employees and role changes
- Maintain AV and video conferencing technology throughout the office
- Follow and update procedural documentation e.g. Linux deployment user onboarding
- Maintain and update inventory of office IT equipment
- Configure telephones printers and other common office technology
- Work with external vendors and suppliers as required
- Mentor team members
Responsibilities
- Manage the installation and configuration of desktop computing solutions
- Application Management including configuration and version control.
- Provide Escalation level support for the Windows and Linux desktop environments
- Facilitate technology setups for new employees and role changes
- Maintain AV and video conferencing technology throughout the office
- Follow and update procedural documentation e.g. Linux deployment user onboarding
- Maintain and update inventory of office IT equipment
- Configure telephones printers and other common office technology
- Work with external vendors and suppliers as required
- Mentor team members
What were looking for
- Experience supporting Windows and Linux desktop environments
- Familiarity with Linux in an Active Directory integrated environment
- Knowledge of deployment platforms such as PDQ SCCM MDT
- Knowledge of Scripting languages such Powershell or Python
- Experience supporting Microsoft Office productivity software particularly Excel
- Able to multitask and prioritise efficiently
- Knowledge of basic networking concepts: DHCP DNS cabling standards etc
- Outstanding attention to detail
- Desire to learn new skills
- Excellent customer support
- Experience working with virtual desktops (VMware Horizon preferred) is a big plus
WHAT WE CAN OFFER YOU
- Competitive compensation
- Group Pension plan
- Annual discretionary bonus
- Fully catered breakfast lunch and snacks.
- 25 days annual leave
- Informal dress code
- Private healthcare and life assurance
- Cycletowork scheme
- Monthly company events
- Private Gym
Employment Type
Full Time
