Director, Program Management
Director, Program Management
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The Director Program Management will be a handson resultsoriented driven leader who thrives in successful execution of complex projects. This playercoach will lead a team of Program/Project Managers responsible for aligning coordinating and executing TSAs technology roadmap and highpriority transformation initiatives.
The ideal candidate combines deep technical understanding with exceptional communication skills and a collaborative mindset. They lead from the frontsetting the pace modeling best practices and inspiring their team to deliver highimpact results with agility clarity and purpose. The role is key to ensuring seamless integration high availability scalability and high adoption of IT solutions that serve TSAs mission.
ACCOUNTABILITIES:
- Technical Program Management: Drive alignment between the technical roadmap and TSAs strategic objectives. Guide the integration of multiple IT workstreams effectively manage interdependencies and proactively identify and resolve technical risks. Bring clarity to complex systems and foster crossfunctional understanding across technical and nontechnical stakeholders.
- Risk and Issue Management: Proactively surface risks and blockers early using strong communication and influencing skills to drive resolution. Build a culture of ownership and accountability across the team while ensuring leadership is informed and engaged on key issues.
- Metrics and Reporting: Establish a resultsdriven reporting ecosystem that tracks performance progress and outcomes. Deliver clear actionable insights through dashboards and executive briefings to inform timely decisionmaking and continuous improvement.
- Strategic Leadership: Design and implement an agile scalable project management framework tailored to TSAs goals. Maintain a sharp focus on business impact ensuring that all processes and methodologies enable strategic delivery and longterm transformation success.
- Team Management: Act as a coach and mentor to Program/Project Managersleading by example with energy empathy and expertise. Create a strong sense of purpose enabling team members to grow take ownership and consistently deliver with excellence.
- CrossFunctional Collaboration: Serve as a central connector across IT product operations and business units. Facilitate effective communication and alignment translating technical plans into strategic conversations and ensuring that all partners stay engaged informed and committed to shared outcomes.
EDUCATION EXPERIENCE AND QUALIFICATIONS:
- 710 years of experience leading a team of IT Program/Project Managers in a highly technical matrixed environment.
- Strong technical background with enterprise systems design and software development processes.
- Strong proficiency in understanding complex technical challenges
- Previous experience leading complex implementation of enterprise systems (Workday Salesforce ServiceNow Snowflake etc.)
- Experience managing complex softwarebased projects with crossfunctional and multidisciplinary teams managing dependencies across many concurrent projects.
- Excellent communication and collaboration skills with stakeholders at various levels across multiple functions including Csuite executives.
- Proven track record of change management focused on building strong interdepartmental relationships and influencing people engagement and expectations management.
- Proven experience in developing and implementing project management methodologies and tools within a complex organization.
- Ability to make and recommend datadriven decisions and leverage project management workflow and analytics tools to create a datadriven culture.
COMPENSATION:
The target hiring range for this position is $135102 to $168877 with a maximum of $202653.
Compensation:
Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
Director
Employment Type
Full-Time
