Endpoint Analytics Windows Support Engineer
Endpoint Analytics Windows Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 80000 - 128000
1 Vacancy
Job Description
Responsibilities
Peraton is currently seeking skilled and qualified candidates for our Endpoint Analytics Windows Support Engineer role located in Raliegh NC. This position may be 100% remote for a fully qualified candidate.
The Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11 related issues primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.
Day to Day Work Responsibilities:
- Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
- Investigate and identify root cause and remediation for identified Windows 10/11 related issues including but not limited to; operating system issues software installation and configuration network connectivity issues and conflicting thirdparty applications.
- Monitoring system performance and identify areas for improvement.
- Work with other IT teams to troubleshoot and resolve complex technical issues.
Qualifications
Basic Qualifications:
- Bachelors degree with 8 years experience Masters degree with 6 years experience or high school diploma/GED with 12 years experience.
- U.S. Citizenship
- Ability to obtain and maintain a Public Trust clearance (Must have resided within the U.S. the past 5 years with no more than 6 months outside travel of the U.S. during this time frame).
- Indepth knowledge of Windows 10 / 11 operating system including its features architecture and functionalities.
- Ability to install and configure Windows 10 / 11 operating system on multiple platforms including laptops desktops and servers
- Understanding of Windows updates service packs and patches and experience with the installation and troubleshooting of these updates
- Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11 operating system
- Knowledge of network protocols and security protocols such as TCP/IP DNS DHCP and VPN
- Knowledge of Active Directory services Group Policy and domain configuration
- Experience with PowerShell scripting and commandline interfaces to automate tasks and streamline processes
- Knowledge of WMI Windows Management Instrumentation
- Basic Knowledge of virtualization technologies such as HyperV and VMware and the ability to install and configure virtual machines on Windows 10 / 11 operating system
- Excellent problemsolving skills and the ability to design plan and implement solutions to complex issues
Preferred Qualifications:
- Indepth knowledge of computer architecture computer hardware components and working knowledge of firmware BIOS and device drivers as well as their optimization.
- Understanding of Operating Systems principles including memory management process management threading CPU scheduling and security.
- Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit ProcDump/ProcMon PerfMon Fiddler Sysinternals WinDBG and Wireshark.
- Ability to benchmark computer equipment and analyze results comparing them against industry standards and optimizing accordingly.
- Proficiency with scripting languages such as Python PowerShell Bash or similar automation tools to create automated performancemonitoring tools.
- Indepth knowledge of networking protocols such as TCP/IP DHCP DNS OSI model and webrelated protocols such as HTTP and HTTPS.
- Basic Knowledge of cloudbased infrastructures such as Azure AWS or Google Cloud.
- A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems the registry network stacks and system memory.
- Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
- amiliarity with encryption implementation and impact such as SecureDoc or BitLocker.
- Understanding of impact and compatibility of external docks and input devices and how they may affect performance or stability.
Peraton Overview
Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Employment Type
Full-Time
