Quality Manager
Quality Manager
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Job Description
The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
The Quality Manager will be responsible for overseeing the quality assurance processes and ensuring the highest standards of service delivery across our onshore & offshore insurance operations. This role involves managing a team of quality analysts implementing quality control measures and driving continuous improvement initiatives.KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
- Lead and manage a team of quality analysts.
- Develop and implement quality assurance policies and procedures.
- Monitor and evaluate the performance of quality analysts to ensure adherence to established standards.
- Conduct regular audits and reviews of processes to identify areas for improvement.
- Collaborate with crossfunctional teams to address quality issues and implement corrective actions.
- Provide training and development opportunities for quality analysts to enhance their skills and knowledge.
- Analyze data and generate reports to track quality metrics and trends.
- Ensure compliance with regulatory requirements and industry standards.
- Foster a culture of continuous improvement and excellence within the team.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelors degree in Business Insurance or a related field (required)
- Masters degree (preferred)
- Minimum of 5 years experience in quality management within the insurance industry improvement (required)
FUNCTIONAL SKILLS
- Proven track record of leading and managing teams.
- Strong understanding of quality assurance methodologies and best practices.
- Excellent analytical and problemsolving skills.
- Effective communication and interpersonal skills.
- Ability to work collaboratively with diverse teams.
- Proficiency in quality management software and tools.
General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of TIH Insurance offering the offers medical dental vision life insurance disability accidental death and dismemberment taxpreferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by fulltime or parttime status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. Depending on the position and division this job may also be eligible for restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any nontemporary position for which you apply based on fulltime or parttime status position and division of work.
CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision EVerify
Required Experience:
Manager
Employment Type
Full-Time
