Adventureland Campground - Guest Experience Agent

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the countrys largest and most prestigious venues including: National Historic Landmark Kennywood Park Americas Oldest Amusement Park Lake Compounce the worlds first ever Cartoon Network Hotel Best Family Theme Park Dutch Wonderland and a variety of other familyfriendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos one of the leading global operators with more than 60 different assets (theme parks zoos and marine parks water parks and other attractions) spread out over various countries across Europe North America the Middle East and Australia.

We are currently looking for a:

Roles & Responsibilities:

• Greet and interact with guests in a warm friendly fun and professional manner
• Maintain a neat clean and professional appearance
• Utilize property management system to make reservations checkin and checkout guests process payments maintain a cash drawer and operate office equipment
• Ensure a smooth checkin and checkout process for guests
• Deliver guest amenities as requested
• Accurately process guest payments while maintaining PCI compliance
• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
• Provide highest level of service by anticipating listening attentively and promptly responding to guest requests and complaints
• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
• Keep the front desk area clean and neat by sanitizing surfaces and office equipment
• Demonstrate a working knowledge of all services and facilities of the property
• Comply with all standard operating procedures
• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
• Provide guests with insightful information about other nearby parks and properties
• Inform guests of events and activities that may be occurring during their visit
• Promptly escalate any maintenance issues or emergencies to the appropriate authorities
• All other duties assigned by leadership

Education and Experience:

• High school diploma GED or equivalent preferred; Equivalent work experience will also be considered
• 1 year of previous hospitality or front desk experience a plus but not required

Language: Ability to read write and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule including evenings weekends and holidays
• Must have reliable transportation to and from work for your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills with an ability to resolve questions problems issues and concerns in a positive and professional manner
• Ability to portray a positive outgoing professional attitude
• Ability to handle pressure and difficult situations with poise and finesse
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problemsolving abilities
• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
• Ability to use office technology and equipment such as PC software and copier
• Must be proficient in Microsoft Outlook Excel Word and Power Point
• Ability to follow direction multitask and work as part of a team as well as independently

Physical Requirements:

• Ability to stand in place for long periods of time
• Ability to stand walk and remain on feet for majority of the workday
• Ability to occasionally stoop twist kneel bend squat or reach above shoulders
• Ability to remain sedentary for extended periods of time while using a computer
• Ability to carry push pull lift and hold objects weighing up to 50 pounds

Working Conditions:

• This role will be based in an indoor lodging setting predominantly at the front desk of the campground
• Potential exposure to the variable outside temperatures on occasion including high heat cold direct sun humidity dust rain snow ice and other weather conditions
• Subject to frequent interruptions and may need to reprioritize activities
• Subject to constant repetitive motion

Team member benefits: