Keyholder - Senior Retail Associate, Military Store 6845

SUMMARY

With moderate supervision the Retail Keyholderassists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStops Circle of Life buy sell trade and reservation business model. This position ensures products are easily accessible and purchasable boosts sales by sharing product and gaming knowledge with guests maintains a clean and organized shopping environment and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provide bestinclass guest service: promptly greet guests respond to guest questions/concerns promptly effectively and courteously assist guests in meeting their video gaming needs inform guests about special promotions and the tradein program recommend additional items as appropriate apply all selling behaviors during each transaction and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.

Support the overall shopping environment including visual and operational elements and nurture guest relationships that lead to sales and repeat business.

Process guest purchases and returns accurately via the PointofSale (POS) computer system ensuring topnotch guest service.

Address guest comments or questions in person or on the phone answering phone calls promptly courteously and professionally to ensure every guest receives topnotch guest service.

Promote GameStops unique guest benefits such as the new title reservations program and the Pro Rewards guest loyalty program.

Ensure that all areas of the store including restrooms are clean organized and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.

Complete OmniChannel orders daily.

Safeguard company assets through effective inventory control and loss prevention practices including scam awareness safety best practices and making bank deposits as required.

Support store managementin meeting and exceeding sales profit and shrink goals and complete required administrative and operational duties.

Count balance and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.

Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager/Store Manager2 /Assistant Store Manageras needed.

Process defectives/recalls and stock pulls accurately and promptly ensuring that all boxes are properly labeled and include packing lists.

Visually inspect associates and leaders packages and/or belongings at store closing or at the end of a shift.

Supervise and delegate tasks to Sales Associatesin the absence of management.

Consistently adhere to GameStop policies and procedures including but not limited to all policies and procedures in the Associate Handbook and the Code of Standards Ethics & Conduct.

Follow all opening and closing procedures

.Observe associate performance and provide timely and appropriate feedback to the store management.

QUALIFICATIONS*

Must provide proof of identity and eligibility to legally work in the United States.

Must be at least 18 years old.

High school diploma or equivalent required.

At least 1 year of retail sales guest service and/or management experience preferred.

Video game knowledge preferred.

Must be able to work alone stand and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

Exceptional guest service skills.

Provide genuine and friendly assistance to every guest during each visit.